Operations Assistant Manager

2 weeks ago

Pasig, National Capital Region, Philippines ADI Recruitment Inc. Full time

Industry: Corporate Travel / GDS

Qualifications:

  • CRYPTIC/NATIVE GDS experience is REQUIRED.
  • Must have recent or current experience supporting a Corporate Travel account.
  • Minimum 2–3 years of team management experience within corporate travel operations.
  • Experience handling and guiding L2 resources (complex itinerary agents).
  • Strong understanding of travel processes, ticketing, and operational KPIs/SLA management.
  • Proven ability to lead, mentor, and develop teams while driving performance.
  • Strong English communication skills—both spoken and written.
  • Confident in leading and participating in conference calls with clients and stakeholders.
  • Proficient in creating dashboards, performance trackers, and reports using Excel and presentation tools.
  • Excellent analytical, conflict management, and decision-making skills.
  • Experience using at least one major GDS (Amadeus, Sabre, Galileo) with strong cryptic command capability.

Key Responsibilities:

  • Manage a team of L2 travel consultants specializing in complex itineraries.
  • Act as the Ticketing SME, providing guidance and intervening when needed to resolve complex cases.
  • Ensure the team consistently meets or exceeds KPI/SLA targets.
  • Oversee day-to-day operations, scheduling, administrative tasks, and performance management.
  • Conduct coaching, feedback sessions, and team development initiatives.
  • Collaborate with cross-functional teams, including Quality and Training, to drive process improvements.
  • Lead internal and client-facing calls confidently.
  • Prepare reports, dashboards, and presentations to evaluate performance and track progress.
  • Maintain high service standards aligned with client expectations and business goals.

Job Type: Full-time

Pay: Php60, Php70,000.00 per month

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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