Growth Ops Assistant

7 days ago

Cebu City, Central Visayas, Philippines Evo Tech Software Solutions Inc Full time ₱250,000 - ₱750,000 per year

Who We Are

Evo Tech Software Solutions Inc.
is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses to excel in today's market.

By design, we combine your vision for your brand with our creative and technical capabilities to design the right user experience. We make sure that your customers or users discover your product not only appealing, but also useful.

Empowering your company with cutting-edge software solutions. Our skilled team adapts to tech trends, ensuring your excellence in innovation through development.

With BPO, we aim to enhance efficiency and service delivery with our versatile business support. We evolve to offer swift, improved customer service solutions.

Role Summary:

Take routine operational load off the Manager and specialists so they can focus on strategy, creator growth, and revenue.

Key Requirements:

  • Proficiency in Google Sheets and its formulas.
  • High initiative in studying team SOPs and finding solutions online.
  • Tech-savvy and curious (familiar with APIs and digital-marketing apps).
  • Knows about affiliate marketing & digital marketing campaigns (Tiktok, etc.)
  • Clear English communication skills - for occasional client interactions via chat or video call.

Key Responsibilities:

Daily Shop Operations

  • Monitor and audit TikTok Shop listings, inventory, prices, and policies.
  • Keep seller score and refund rates on target; handle violations and basic customer support when needed.
  • Action client requests for flash sales, sample rules, listing edits, and ensure client preferences are correctly implemented and confirmed.
  • Manage order and refund queues, automate alerts for late shipments, and ensure compliance with platform rules.

Affiliate & Community Support

  • Assist with creator/affiliate outreach, DMs, and performance tracking.
  • Respond to basic client questions or clarifications about affiliate or sample campaigns, and help deliver requested changes.
  • Support specialists with Discord or community management.
  • Help maintain and improve outreach processes and sample campaigns.

Cross-Platform & Data Management

  • Set up and manage Shopify TikTok integrations and Amazon affiliate routines.
  • Update and automate team dashboards and reporting (GMV, refunds, affiliate stats).
  • Prepare and send scheduled client reports as needed, flagging any changes or issues.
  • Time-block and manage daily Amazon affiliate tasks (approx. 2.5 hrs./day).

Process Improvement & Automation

  • Build or implement automations (e.g., Zapier, Apps Script) to save time for the team.
  • Help document and improve SOPs, and assist in training teammates on new processes.
  • Take part in monthly improvement projects and help track efficiency gains.

Team Support & Flexibility

  • Step into different team queues (Shop, Affiliate, Creator) during peak times, leaves, or when needed.
  • Attend daily stand-ups and contribute to team issue logs and process improvements.
  • Attend and help gather info during client onboardings.

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