Network Support Engineer

2 days ago

Pasig, National Capital Region, Philippines Servpac Inc Full time ₱450,000 - ₱500,000 per year

Servpac is Hawaii's Cloud Solution. We offer best-in-class solutions to hundreds of local businesses, including Cloud Computing, Data Colocation, Managed IT Services, Disaster Recovery Office Space, Fiber Internet and VoIP Business Phones. We are a fast-paced company looking to add highly-motivated individuals to our team. If you have a "can-do" attitude, are a constant learner and passionate about your work, Servpac is the place for you. Our company has been recognized as one of Hawaii's Best Workplaces by Hawaii Business Magazine and Pacific Business News for the last ten years.

We are currently seeking a motivated and skilled Level 1 Network Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support to our clients, ensuring the smooth operation of their network infrastructure.

Work Setup:

  • Full-time job
  • Permanent work from home
  • Ability to work from 2:00 AM - 11:00 AM Philippine Standard Time (8:00 AM -5:00 PM Hawaii Standard Time)

Job Duties:

Responsibilities may include but are not limited to the following:

  • Address helpdesk tickets or phone calls, resolving network issues, such as circuit down, low performance, connectivity problems
  • Monitor network circuit and device alerts and performance issues, ensuring reliability and availability
  • Work with NOC to handle circuit and device alerts
  • Assist L2 engineers in circuit provisioning
  • Document network configurations, procedures, and troubleshooting methods
  • Assist L3 engineers in backend system maintenance
  • Execute network maintenance and upgrades, including patches and security configurations
  • Adhere to established configuration and change management policies for successful network infrastructure changes.

Requirements and skills

  • Minimum one year of practical networking experience
  • CCNA certified is a must
  • Proficiency with monitoring, network diagnostic, and analytics tools
  • Basic understanding and hands-on experience with basic networking protocols and technologies such as TCP/IP, VLANs, DHCP, DNS, HTTP/HTTPS, SNMP, and Syslog
  • Familiarity with network products like Cisco switches and routers, Meraki switches/APs/firewalls, Palo Alto/Fortinet firewall, MikroTik routers, Juniper routers, or Adtran
  • Capability to work autonomously and handle multiple projects in a dynamic setting

Job Type: Full-time

Pay: Php45, Php50,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Where are currently residing?

License/Certification:

  • CCNA (Required)
  • CCNP (Preferred)

Work Location: Remote

Application Deadline: 09/08/2025

Expected Start Date: 09/15/2025

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