Product Support Agent I

4 days ago

Manila, National Capital Region, Philippines RealPage Inc Full time $40,000 - $60,000 per year

Overview:

, a RealPage Company, provides critical data and documents for real estate transactions involving homeowners associations around the United States. Our system currently processes over 10,000 real estate transactions per month. We deploy the latest technology needed to continue our growth collaborating with major brands to meet consumer needs.

As a Product Support agent you will work in a professional help desk/call center environment. The customer service representative will interact with customers that seek assistance with the HomeWiseDocs system. The position requires excellent communication skills and a proven record in working in a call center environment.

Responsibilities:

  • Full-time on phone support for HomeWiseDocs customers
  • Accurately document and record issues within Salesforce
  • Provide a high CSAT and first call resolution rate for client issues
  • Achieve or exceed minimum service level requirements set forth by management
  • Gain 'Skills Certification' in assigned product support areas
  • Perform administrative duties as required

Qualifications:

  • Associate's or Bachelor's Degree
  • 1-2 years Customer Service experience.
  • Ability to work accurately and with an eye for detail.
  • Ability to multitask
  • Be able to talk to customers about our products as needed.
  • Proficient in PC applications, including Microsoft Office

  • Product Support Specialist I

    4 days ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱900,000 - ₱1,200,000 per year

    LexisNexis ThreatMetrix is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining digital identity insights built from billions of transactions with leading analytic technology and embedded machine learning, our fraud...

  • Product Support Specialist I

    4 days ago

    Manila, National Capital Region, Philippines Remitly Full time ₱1,200,000 - ₱2,400,000 per year

    Description LexisNexis ThreatMetrix is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining digital identity insights built from billions of transactions with leading analytic technology and embedded machine learning, our...

  • Product Support Specialist I

    4 weeks ago

    Manila, National Capital Region, Philippines RELX Full time

    DescriptionLexisNexis ThreatMetrix is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining digital identity insights built from billions of transactions with leading analytic technology and embedded machine learning, our...

  • Customer Support Agent

    4 days ago

    Manila, National Capital Region, Philippines ShiftCare Full time $40,000 - $80,000 per year

    About ShiftCareShiftCare is a rapidly growing Saas company dedicated to providing world-class software solutions to healthcare providers. Our platform helps streamline operations, improve care delivery, and enhance overall efficiency. We're committed to customer success and providing exceptional support to our users.What's the opportunity?We are looking for...

  • Marketing Manager for Real Estate Agent

    4 days ago

    Manila, National Capital Region, Philippines Atlas Virtual Support Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Marketing Manager for Real Estate AgentCompany: Atlas Virtual SupportLocation: RemoteEmployment Type: Flexible, 4, 6, or 8 hours per day (open to the right candidate).About the RoleAs a Marketing Manager at Atlas Virtual Support, you will be responsible for delivering high-quality marketing support across a variety of channels for our clients who...

  • Customer Support Agent

    4 weeks ago

    Manila, National Capital Region, Philippines Patrianna Limited Full time

    Position SummaryPatrianna is a rapidly growing product development company headquartered in Gibraltar, working to revolutionize the social casino gaming industry. We prioritize innovation, quality, and customer satisfaction, driven by a team of talented professionals from around the globe. If you're eager to contribute to a dynamic team and grow your skills...

  • Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines ShiftCare Full time ₱300,000 - ₱600,000 per year

    About ShiftCareShiftCare is a leading SaaS provider helping disability, aged care, and allied health providers streamline rostering, scheduling, billing, and client management. Our platform enables care providers to deliver a higher standard of care while growing their businesses.We are seeking a proactive Support Agent (North American Hours) to join our...

  • IT Service Desk Agent

    4 days ago

    Manila, National Capital Region, Philippines Nordic Global Full time $40,000 - $60,000 per year

    Make a difference. Be happy. Grow your career.*IT Service Desk Agent I*The IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.KeyResponsibilitiesProviding a high level of professionalism and...

  • Customer Support Agent

    4 days ago

    Manila, National Capital Region, Philippines KickAss Products Pty Ltd Full time ₱30,000 per year

    Are you ready for a KickAss career change?We have an awesome opportunity to join the KickAss Customer Experience Team.Start Date: ImmediatePosition Type: ContractorWork from home requirements: Must supply own computer, multiple screens, and quality headset with sufficient internet accessHours: 40-hour standard week, additional hours available. Must be...

  • Patient Portal Service Desk Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Nordic Global Full time ₱150,000 - ₱250,000 per year

    Make a difference. Be happy. Grow your career.*PORTAL SERVICE DESK AGENT I*The Portal Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.Key ResponsibilitiesThe Portal Service Desk Agent will be responsible for, but not be limited to:Providing...