Process Documentation Associate

2 weeks ago

Manila, National Capital Region, Philippines Point Digital Finance Full time

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast You have the opportunity to join us at a pivotal stage.

Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

Great Place to Work: Our employees love working here We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

The Process Documentation Associate is responsible for creating, maintaining, and managing process documents to ensure consistency, clarity, and alignment across production teams. This role serves as a key partner in driving operational excellence by maintaining high standards for documentation quality and supporting cross-functional collaboration to ensure efficient process execution.

Your responsibilities

  • Develop and Maintain Process Documentation: 
    • Create and update comprehensive process documents (e.g. SOPs and JAs) for production teams, ensuring accuracy, clarity, and alignment with organizational goals.
    • Facilitate regular reviews to ensure compliance with organizational standards and implement best practices for documentation quality.
  • Collaborate with Stakeholders: 
    • Work closely with Production Team Leads and relevant stakeholders (e.g. Compliance, Product/Process teams) to identify and implement necessary updates to process documents  in response to evolving needs.
    • Provide clear, concise communication to stakeholders regarding updates, changes, and expectations tied to process documentation.
  • Support Knowledge Base Development: Build and maintain a centralized knowledge base that ensures easy access to current materials.

About you

  • 2+ years of experience in business operations or a similar role.
  • Demonstrated experience with process documentation and Standard Operating Procedure (SOP) development.
  • Bachelor's degree in business or a related field.
  • High attention to detail and the ability to manage competing priorities effectively.
  • Strong written and verbal communication skills.
  • Proficiency in Google Suite, Slack, and Salesforce.
  • Experience in the real estate or mortgage industry preferred.
  • Familiarity with knowledge management systems and tools preferred.

Our benefits

  • Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
  • Career Advancement: Benefit from structured development programs, promotions, and certifications.
  • Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
  • Global Experience: Collaborate with an international team and learn from global practices.

Philippines Data Privacy Statement

  • Process Documentation Associate

    10 hours ago

    Manila, National Capital Region, Philippines Point Digital Finance, Inc. Full time

    LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People: Our mission at Point is to...

  • Process Documentation

    10 hours ago

    Manila, National Capital Region, Philippines Thakral One Full time

    Job TitleProcess Documentation & Training Support Specialist (Mid-Level)Work ArrangementFull Onsite – OrtigasEmployment TypeContract / Project-Based (with possible extension based on project requirements)Role SummaryThe Bank is seeking a mid-levelProcess Documentation & Training Support Specialist(Core Banking) to support the ongoing implementation of a...

  • Process Documentation

    10 hours ago

    Manila, National Capital Region, Philippines Thakral One Full time

    The Opportunity.The Bank is seeking a mid-levelProcess Documentation & Training Support Specialist(Core Banking) to support the ongoing implementation of a new core banking system. This role is primarily responsible for independently producing accurate, clear, and operationally usable Job Cards and Desktop Procedures based on approved business processes,...

  • Process Associate

    9 hours ago

    Manila, National Capital Region, Philippines CareCone Group Full time

    Role:Process Associate – Customer Support (Australian Project)Work Location:McKinley, Taguig (Onsite, Philippines)Interview Mode:Via TeamsDuration:Full-timeShift:Day shift (Australian time zone)Hiring Process(Online via Microsoft Teams – 1–2 days)Compensation & Benefits13th-month bonusHMO and life insurance from Day 1Paid leave incentivesAbout the...

  • Process Documentation Specialist

    10 hours ago

    Manila, National Capital Region, Philippines ABSI Full time

    Key Responsibilities:Develop and maintain comprehensive documentation including process maps, SOPs, manuals, and work instructions.Collaborate with cross-functional teams to gather, analyze, and validate process details.Translate complex business processes into clear, concise, and standardized documentation.Ensure documentation adheres to quality,...

  • Process Documentation Analyst

    10 hours ago

    Manila, National Capital Region, Philippines Thakral One Full time

    Role OverviewThe Project is looking for a mid-levelProcess Documentation & Training Support Specialistto assist in the rollout of a new core banking platform. This role is focused on producinghigh-quality operational documentationand providinghands-on support during training and simulation activitiesto ensure branch and operations readiness.The specialist...

  • Process Associate/Expert

    9 hours ago

    Manila, National Capital Region, Philippines APL Logistics Full time

    These positions are responsible for delivering APLL commitments to key customers and meeting the daily operational requirements of those customers. The position is to ensure customer requirements are compiled in a timely, accurate, and complete manner.ResponsibilitiesProcess AssociateMonitor and ensure all customers' and vendors' requirements are documented,...

  • Ship Document Associate

    9 hours ago

    Manila, National Capital Region, Philippines Container Haulers Inc Full time

    The Associate Ships document & Certificate is to assist Ships document & Certificate personnel.Monitors the expiry dates and inform the superintendent in charge of the ship at earlier time to be able to prepare the necessary documents and/or services in preparation for ship's inspection as prerequisite for the renewal of the certificates.Record keeping;...

  • Documentation Associate

    10 hours ago

    Manila, National Capital Region, Philippines Topnatch Freight International Inc. Full time

    Topnatch Freight International Inc. is a freight forwarding and customs brokerage company based in Manila, with 30 years of strong experience and expertise in the Philippine logistics industry. We're a growing team; we'll be happy to have you on boardResponsibilitiesCoordinate with shipping lines, airlines, warehouses, and other third-party service providers...

  • System and Technical Documentation Associate

    8 hours ago

    Manila, National Capital Region, Philippines Republic Biscuit Corporation (REBISCO) Full time

    Primary Function:As a System and Technical Documentation Associate, you will be responsible for providing specialized technical documentation and document standardization support as part of our product development activities. This will be done in compliance with applicable regulatory requirements and established documentation conventions, to correctly and...