Current jobs related to Process Associate - Manila, National Capital Region - CareCone Group

  • Associate AP Invoice Processing Process Expert

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time

    AP Invoice Posting Process Associate Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They...

  • Process Associate/Expert

    20 hours ago

    Manila, National Capital Region, Philippines APL Logistics Full time

    These positions are responsible for delivering APLL commitments to key customers and meeting the daily operational requirements of those customers. The position is to ensure customer requirements are compiled in a timely, accurate, and complete manner.ResponsibilitiesProcess AssociateMonitor and ensure all customers' and vendors' requirements are documented,...

  • Process Documentation Associate

    3 days ago

    Manila, National Capital Region, Philippines Point Digital Finance Full time

    LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People: Our mission at Point is to...

  • Process Documentation Associate

    4 days ago

    Manila, National Capital Region, Philippines Point Digital Finance, Inc. Full time

    LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People: Our mission at Point is to...

  • Contact Center Process Associate

    19 hours ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Job Description We are seeking a Contact Center Process Associate to serve as the first point of contact for our customers, delivering exceptional service and support across multiple communication channels. This role is key to ensuring customer satisfaction by addressing inquiries, resolving concerns, and providing timely, effective solutions.Key...

  • Business Process Associate I

    4 days ago

    Manila, National Capital Region, Philippines Crawford & Company Full time

    Job DescriptionResponsible for providing accurate data entry necessary to the needs of the organization and its clients.ResponsibilitiesData EntryEncodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entryChecks data initially entered for accuracy and completenessCommunicates with...

  • Business Process Associate I

    18 hours ago

    Manila, National Capital Region, Philippines Crawford Full time

    DescriptionResponsible for providing accurate data entry necessary to the needs of the organization and its clients.ResponsibilitiesData EntryEncodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entryChecks data initially entered for accuracy and completenessCommunicates with...

  • AR Credit Support Process Associate

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Job Description Role based in BSv organisation. Leveraging deepening knowledge of Credit Management, The Credit Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of...

  • AR Credit Support Process Associate

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Job DescriptionRole based in BSv organisation. Leveraging deepening knowledge of Credit Management, The Credit Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a...

  • AP Invoice Posting Process Associate

    3 days ago

    Manila, National Capital Region, Philippines Capgemini Engineering Full time

    AP Invoice Posting Process AssociateRole based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They...

Process Associate

3 weeks ago

Manila, National Capital Region, Philippines CareCone Group Full time

Role:
Process Associate – Customer Support (Australian Project)

Work Location:
McKinley, Taguig (Onsite, Philippines)

Interview Mode:
Via Teams

Duration:
Full-time

Shift:
Day shift (Australian time zone)

Hiring Process
(Online via Microsoft Teams – 1–2 days)

Compensation & Benefits

  • 13th-month bonus
  • HMO and life insurance from Day 1
  • Paid leave incentives

About the Role

The Senior Associate will manage complex customer interactions, handle escalations, and mentor junior associates while ensuring a high level of customer satisfaction.

This role combines hands-on service delivery with leadership responsibilities, requiring excellent communication, analytical, and problem-resolution skills.

Key Responsibilities

  • Handle escalated customer inquiries and ensure timely and effective resolution.
  • Support and mentor junior team members to maintain consistent service quality.
  • Accurately document all customer interactions and resolutions.
  • Identify recurring issues and recommend improvements in processes and workflows.
  • Ensure adherence to SLAs, communication standards, and compliance requirements.
  • Share insights with management regarding performance trends and process gaps.
  • Stay updated on product information, service changes, and client requirements.

Requirements

  • Minimum 1.5 years of experience in customer service, preferably in the banking or BPO sector.
  • Strong communication, analytical, and leadership skills.
  • Proven ability to manage escalations and guide team members effectively.
  • Excellent attention to detail and customer service orientation.
  • Positive attitude and ability to work independently and collaboratively.
  • Should not be a job hopper/ frequent job change