Healthcare/Clinical Research Call Center Specialist

2 days ago

Philippines Eximia Clinical Research Full time ₱25,000 - ₱35,000 per year

Healthcare/Clinical Research Call Center Specialist

Company: Eximia Research

Location: Remote (Philippines-based)

Work Hours: Full-time | US Time Zones (Night Shift with differential pay)

About Us

We are a growing U.S.-based Clinical trials company providing support to patients, clinics, and research organizations. We value compassion, professionalism, and compliance. We are seeking skilled Healthcare Call Center Specialists from the Philippines to join our team and support patients with care and accuracy.

Responsibilities

Handle inbound/outbound calls with patients and healthcare providers.

Assist with appointment scheduling, reminders, and patient follow-ups.

Process insurance claims and billing inquiries.

Accurately document patient interactions in secure systems.

Maintain strict compliance with HIPAA and patient confidentiality.

Qualifications

Excellent English communication skills (spoken & written).

Previous call center or BPO experience (healthcare preferred).

Familiarity with HIPAA compliance and medical confidentiality (training provided if needed).

Computer literate, strong data entry skills, and ability to multitask.

Reliable internet and quiet workspace (for remote setup).

Nursing, allied health, or medical background is a plus.

What We Offer

Competitive salary (₱25,000 – ₱35,000/month, depending on experience)

13th month pay + night shift differential

Health benefits after probation

HIPAA training & certification provided

Career growth opportunities in healthcare services

Supportive, professional team culture

Application Deadline: September 1, 2025

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Are you fluent in English?
  • Are you willing to work hours to support USA time zones?
  • Are your salary expectations aligned with our target pay of ₱25,000 – ₱35,000/month?

Experience:

  • medical: 1 year (Required)

Location:

  • Philippines (Required)

Work Location: Remote

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