Operations Specialist
1 week ago
Position Type: Full-Time
Schedule: Remote, Night Shift (PH)
About the Role
We are hiring an Inbound Document Monitor to support medical records operations by managing incoming documents, validating completeness, and ensuring each request moves through the workflow accurately. You will be the first step in the documentation pipeline, ensuring files are properly received, categorized, and triaged.
Key Responsibilities Document Intake & Verification- Receive, track, and validate incoming medical documents.
- Confirm document completeness, correct labeling, and proper routing.
- Identify missing information and escalate issues promptly.
- Monitor queues and assign documents based on urgency and rules defined in the SOP.
- Ensure fast handoff to downstream teams.
- Update system fields with correct metadata and document status.
- Maintain clean and organized documentation logs.
- Flag recurring issues in document submissions.
- Support ongoing workflow improvements.
- Experience in medical records, healthcare operations, or document processing.
- Strong attention to detail and accuracy.
- Ability to follow SOPs precisely.
- Experience with EMR/EHR or document management systems is a plus.
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