Sorting Center

3 weeks ago

Manila, National Capital Region, Philippines SPX Express Full time
Sorting Center - RTS, Claims & Recovery Lead (Calamba, Laguna) - Operations, SPX Express

SPX Express

Overview

Join or sign in to apply for the Sorting Center - RTS, Claims & Recovery Lead role at SPX Express. This position is based in Calamba, Laguna.

Responsibilities
  • Manage overall Return to shipper / seller process
  • Ensure that all RTS parcels are dispatched according to the given SOP and KPIs
  • Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
  • Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of parcels
  • Participate in the development and implementation of process strategies and tactical execution
  • Assess manpower needs and support the team for proper allocation
  • Provide guidance to RTS/Claims team, evaluate team performance and provide necessary training for continuous growth
Requirements
  • Must be a Bachelor's degree graduate of Industrial/Management Engineering or any related field
  • With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
  • Must be keen to detail and data management
  • Highly knowledgeable in RTS and Claims processes
  • Knowledgeable in using process improvement tools
  • Knowledgeable in MS Office and Google Applications
  • With good interpersonal and communication skills
  • Willing to be assigned in Cabuyao, Laguna
Seniorities
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Internet Marketplace Platforms and Technology
  • Information and Internet

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