Vice President

Vice President & Country Head – Philippines Operations

Location/Work Set-up: Makati City | Full-time | On-site
Reports to: SVP, Operations (U.S. based)

About Imagenet

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. We deliver claims processing services, including digital transformation, claims adjudication, contact center, and member and provider engagement solutions.

Our company has doubled in size in the past 2 years and continues to grow.  We have a fun, collaborative Culture within which you will leave your mark.

Acting as a mission-critical partner to over 70 health plans, Imagenet processes millions of claims annually and manages complex structured and unstructured data workflows. Headquartered in Tampa, FL, with 10 U.S. regional offices and a wholly owned global delivery center in the Philippines,

Imagenet is committed to enhancing care, engagement, and satisfaction for health plans, members, and providers.

Job Summary

The VP of Operations – Philippines oversees the operational and administrative aspects of Imagenet's Philippine operations, ensuring service delivery excellence, organizational effectiveness, and compliance. This role has direct accountability for revenue growth, profitability, and ensuring compliant operations across all departments. The leader will manage a mostly work-from-home workforce of ~700 employees in Makati City, overseeing operations, finance, HR, administrative support, compliance, safety, and facilities.

This position reports directly to the SVP of Operations and is a key member of the Leadership Team. While this role has local responsibility for HR and Finance, those functions report directly into Global heads.

Key Responsibilities

Operations & Service Delivery

• Oversee daily operations to ensure quality, efficiency, and compliance with SLAs, KPIs, and client contracts.
• Provide oversight of client and campaign implementations, including working U.S. daytime hours (graveyard PH shift) as needed.
• Serve as the primary liaison between Philippine operations and U.S. leadership, requiring overlap with both U.S. and PH daytime hours (may require a split shift).
• Lead cross-functional teams in Operations, Training, QA, HR, Finance, and Facilities to deliver seamless service to U.S.-based clients.
• Drive operational improvements through automation, technology adoption, and process optimization.

Financial Leadership

• Manage revenue growth through exceptional service delivery and disciplined margin management.
• Develop and implement strategies to grow and continuously improve Imagenet's Philippine operations.
• Identify and capitalize on business opportunities, expansion, and efficiency initiatives.
• Ensure alignment with Imagenet's global strategy and directives.

Administrative & Office Management

• Ensure smooth site operations in Makati by managing office services, correspondence, supply requisitions, facilities, and clerical support.
• Oversee administrative, HR, finance, and operations support staff.
• Manage vendor, landlord, and service provider relationships.
• Enforce workplace standards, policies, and procedures (e.g., employee handbook, office protocols).
• Ensure compliance with Philippine labor laws, workplace safety, and organizational policies.

People Leadership & Culture

• Build, mentor, and retain a high-performing leadership team.
• Partner with HR to drive recruitment, employee relations, and compliance with Philippine labor law.
• Foster a culture of collaboration, accountability, client-centricity, and operational excellence.
• Ensure employee engagement, retention, and leadership development across all levels.

Compliance, Risk & Client Engagement

• Ensure compliance with HIPAA, HITRUST, and other U.S. healthcare regulatory standards, alongside Philippine labor and business laws.
• Manage audits, certifications, and business continuity planning.
• Serve as the executive contact for client escalations, audits, and site visits.
• Partner with U.S. executives on escalations, negotiations, and client relationship management.

Qualifications

Education: Bachelor's degree in Business Administration, Management, Operations, or related field (MBA preferred).

Experience:

• 10+ years of leadership experience in health plan/payer BPO, outsourcing, healthcare operations, office administration, with at least 5 years in a senior role managing large teams.
• Proven record of delivering revenue and margin targets.
• Strong experience in U.S.-based client servicing, In healthcare or managed care. With an emphasis on claims processing and understanding claims adjudication is a MUST.
• Experience with HIPAA, HITRUST, and healthcare regulatory compliance in a BPO environment
• Solid background in office management, HR, finance, and facilities oversight.

Skills:

• Strong strategic, analytical, and financial management capabilities.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency with HRIS, payroll, accounting, and productivity systems.
• Tech-savvy, adaptable, and able to drive automation in processes.
• Experience with claims processing systems, workflow management tools, and business intelligence platforms

Other Requirements:

• Exceptional fluency in English (verbal and written).
• Willingness to relocate to or be based in Makati City, full-time, on-site.
• Flexibility to work U.S. daytime hours (PH evening shift) as needed, including possible split shifts.

Additional Benefits:

• HMO (medical & dental) (coverage on Day 1 + 1 free dependent)
• Competitive Salary
• Accelerate Your Career:  Lead strategic initiatives and gain exposure to executive leadership

Take the next step in your career. Join us and build something great