NOC Engineer

Key Responsibilities

• Monitor all network devices, communication links, and site equipment using NOC tools and dashboards.
• Detect and respond to network, connectivity, and power-related incidents in real-time.
• Perform first-level diagnostics and remote troubleshooting for routers, SIMs, and site communication devices.
• Coordinate with field engineers and vendors for onsite maintenance and support.
• Ensure adherence to SLA timelines and document all incidents, resolutions, and preventive measures.
• Support network configuration, firmware updates, and performance optimization.
• Generate performance and utilization reports; identify trends and recurring issues.
• Contribute to process automation, reporting, and continuous improvement initiatives.
• Ensure compliance with company IT security and access control policies.

Qualifications

• Bachelor's Degree in Information Technology, Computer Engineering, Electronics Engineering, or related field.
• At least 3 years of experience in Network Operations, Site Monitoring, or Telecom Infrastructure Support.
• Strong understanding of networking protocols (TCP/IP, DHCP, DNS, SNMP, VLANs, VPN).
• Hands-on experience with monitoring tools (e.g., Zabbix, PRTG, Datadog, SolarWinds).
• Familiar with industrial routers, rectifiers, gensets, and SIM-based communication devices.
• Scripting or automation experience (Python, PowerShell, etc.) is a plus.
• Excellent troubleshooting, analytical, and coordination skills.
• Willing to work on rotational shifts including weekends and holidays.