TAC Support Level 1

5 days ago


General Trias, Calabarzon, Philippines Private Advertiser Full time

Project/Service Name: GSG Services (DV1)

Short Description: Technical Assistance to Data Center GSG Clients.

Manages and services large scale in-country data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.

Supports the organisation`s data centre services through active 24x7 monitoring of the infrastructure.

Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests and onsite assistance within SLA.

Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc.

Delivers ITIL compliance process conformance for incident, problem and change management.

Ensures effective implementations of safety, security and customer support policy and procedures.

Coordinates and provides support to contractors and vendors (LBI and other DC services) as well as inspecting completed work.

Plans and supports all preventive and reactive maintenance activities with little to no disruption to company`s services.

Participates and supports internal and external audits for internal stakeholders and customers.

Generates accurate and regular reports when required

Any other duties or project as assigned by the Management.

Directly reporting to IPI Sr. Account Maintenance Specialist


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