Implementation Engineer

1 day ago

Taguig, National Capital Region, Philippines Amadeus Full time ₱1 - ₱2 per year

Job Title

Implementation Engineer

Purpose of the role

Perform recurring delivery activities for defined Amadeus' Travel Sellers products in accordance with agreed commercial priorities; enabling them to access the Amadeus functionality and content. These solutions present some specific technical and functional aspects induced by the Amadeus architecture.

In this role you'll:

Handles the customer's requests (work orders or GOT orders). 
Follow the different steps:

  • Validate customer request 

  • Execute delivery activities as per defined processes 

  • Perform relevant configuration and set-up activities with follow-up processes

  • Ensure customer implementations occur within the specified time frame as per the customer contract, service level targets & advising of any delay in implementation timelines 

  • Advise relevant parties on the installation requirements of products / solutions

  • Provide support to other implementation teams on his area of expertise

  • Provide support to sales or customer service in case of customer issue

  • Identify improvement opportunities and contribute to the optimization of assigned activities ideally toward full automation (familair with AI prompt)

  • Contribute to the quality improvement

  • Support reporting on the activity (KPIs)

  • Document all procedures / methodology that can be communicated to the customers, internally and our partners.

  • Provide support to the community (Call, Chats…)

About the ideal candidate:

  • A university degree (Computer Science or related field is preferred)

  • Experience in the Travel industry is preferred.  

  • A foundational knowledge of computer architecture and  in programming language.

  • Understanding of API concepts and programming tools and Web Services.

  • Proficiency in English (written & spoken).

  • Ability to analyze and interpret data.

  • Willingness to learn.

  • Team player attitude.

  • Able to work on own initiative.

  • Being adaptable and flexible.

  • Multicultural approach: exposure to multicultural work environment.

  • Flexibility to work in rotating shifts

  • Knowledge in any programming language is an advantage.

  • Open to work in a hybrid set-up.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

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