Billing Specialist

Who we are:

eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a
Billing Specialist

– we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

We are looking for a competent
Billing Specialist

to undertake a variety of financial and non-financial tasks in order to help guarantee the partner's revenues. You will handle the processing of incoming payments along with the issuing of necessary paperwork. The role will also perform many accounting tasks, organizational tasks, and customer service to promote the organization's financial health.

What you'll be doing:

• Assume the responsibility of receiving and sorting incoming payments with attention to credibility
• Generate invoices to be sent directly to a customer
• Create and update billing materials to be used internally and shared with customers
• Input payment history, upcoming payment information, or other financial data into the customer's account
• Check the validity of the accounts and manage the status of accounts and balances and identify inconsistencies, including collaboration with customers, third-party payment providers, and other team members to resolve billing inconsistencies and errors
• Update the accounts receivable database with new accounts and existing accounts
• Ensure all clients remain informed of their outstanding bills and deadlines
• Provide solutions to any relative problems of clients, including finding financial solutions for customers who may need payment assistance
• Write thorough reports on billing activity with clear and reliable data

Qualifications and Requirements:

• Must have a college degree preferably graduate of and related course to accounting
• With more than two (2) years of work experience as a Billing Specialist in a BPO company
• With good customer service skills
• Experience with the use of Salesforce is a MUST.
• Self-awareness and a desire to improve continually
• Strong command of English and good communication skills (verbal and written)
• Team player
• Good probing skills: the ability to probe and determine what the problem is.
• Able to think logically/Critical thinking
• Adaptability: Ability to adapt quickly and learn software platforms
• Attention to detail
• Problem-solving skills
• Effective listening
• Able to work well with minimal supervision
• Able to prioritize workload

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values:

We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

• Competitive Compensation:

Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

• Flexible Work Options:

Work your way If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

• Wellness Matters:

Recharge and refresh Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

• Pathways to Success:

Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together