Customer Service Associate

2 days ago

Mandaluyong City, National Capital Region, Philippines ALLBANK (A THRIFT BANK), INC. Full time

Job Summary:

The Customer Service Associate – New Accounts / Teller is responsible for generating business for the Bank by providing excellent customer service and efficient processing of client's transactions in the areas of new accounts, tellering and special services.

DUTIES AND RESPONSIBILITIES

As New Accounts

  1. Perform proper New Account's start and end of day activities subject to prescribed policies and procedures.
  2. Provide information on Bank products and services to clients.
  3. Process applications for opening of new accounts (Savings Account, Current Account, ATM and/or Term deposits) subject to presentation and submission of required documentary requirements as prescribed in the policies and procedures manuals.
  4. Check validity of information on all source documents e.g., account name, account numbers etc.
  5. Process new/renewal/roll-over/termination/pre-termination of Term Deposits in accordance with the Bank's procedures.
  6. Attend to all service requests of clients and other Head Office units such as, but not limited to, Bank certifications, ATM cards, MC issuance, check book re-orders, replacement of filled passbooks, loan payment debiting etc.
  7. File and manage bank records of account opening documents, signature cards and other client records, and observe proper record keeping.
  8. Prepare and release bank statements and returned checks to clients.
  9. Ensure adequacy of accountable and non/accountable forms for branch use.
  10. Prepare daily / monthly balancing and summary of working / inventory supply of Accountable forms and other branch supplies.
  11. Responsible in scanning and uploading of all account opening and KYC documents in Webloan and Network Attached Storage Server (NASSVR).

As Teller

  1. Perform proper Teller's start and end-of-day activities subject to prescribed policies and procedures.
  2. Process over-the-counter monetary transactions – deposits, withdrawals, encashment, loan payments, miscellaneous transactions, etc.
  3. Signature verify/approve cash withdrawals and encashment within the designated authority limit.
  4. Observe proper balancing of transactions and turn-over of cash and other items to the BOO/BSO/vault custodian according to required procedures.

As Admin & Support (System and Operation)

  1. Prepare and ensure timely submission of assigned internal and regulatory reportorial requirements.
  2. Act as alternate / joint/dual custodian as specified in the policy manual.
  3. Ensure prompt and courteous servicing of client inquiries, request, complaints and transactions.
  4. Maintain a clean and orderly workstation at all times.
  5. Perform other tasks that may be assigned by superiors from time to time.
  6. Perform duties and responsibilities required under the latest manual of operations pertaining to the position.

MINIMUM REQUIREMENT

  • Education : Graduate of any 4-year degree Business related course.
  • Experience: No work experience required; Fresh graduates are welcome to apply
  • Can start ASAP and amenable to work at Main Branch (Mandaluyong)

  • Customer Service Associate

    2 days ago

    Mandaluyong City, National Capital Region, Philippines AllBank (A Thrift Bank), Inc. (formerly Optimum Development Bank, Inc.) Full time

    Qualifications:- Graduate of any 4 years Business coursewith at least 1 to 2 years experiencedFast Learner / Flexible / Willing to be trainCan start ASAP and amenable to work in Mandaluyong BranchJob Summary:The Customer Service Associate – New Accounts / Teller is responsible for generating business for the Bank by providing excellent customer service and...

  • E-commerce Customer Service Associate

    2 days ago

    Mandaluyong City, National Capital Region, Philippines CHG GLOBAL INC Full time

    The E-Commerce Customer Service Associate responds to customer digital inquiries regarding online transactions, company merchandise, services, and promotions.  The role is tasked to assist customers in product selection, answer basic questions , suggests various product options that are available and document customer problems and input these in...

  • Customer Service Associate

    2 days ago

    Quezon City, National Capital Region, Philippines Newstel Worldwide Full time

    Remote – Open to candidates in the Philippines Full-Time | Permanent Opportunities vary depending on client needs Use Your Own Device Join Our Talent Pool – Customer Service AssociatesWe are continuously building a pool of talented Customer Service Associates who are open to permanent and full-time opportunities. As part of this pool, you'll play a key...

  • Customer Success Associate

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Enabled Full time

    JOB SUMMARY: The Customer Success Associate will be responsible for ensuring our customers have a seamless post-sales and repair experience. They will be the voice of our brand on social media platforms. The ideal candidate will be process-oriented, possess excellent analytical skills, and have a passion for fostering positive customer...

  • Customer Service Associate

    2 days ago

    Makati City, National Capital Region, Philippines Federal Land, Inc. Full time

    Job Summary:A Customer Service Associate's primary responsibility is to maintain a positive relationship with the customers. This function must be performed while ensuring that the Company's policies and procedures are adhered to.Functional Duties & Responsibilities:1. System Data Integritya. Ensure completeness and accuracy of customer and transaction data...

  • Business Customer Associate

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Remitly Full time

    Job Description:Remitly's vision is to transform lives with trusted financial services that transcend borders. This vision guides our goal of 13M QAUs with more than 50% of customers using complimentary products by 2027. Since 2023, we have been providing services beyond the traditional remittances through Remitly Wallet, Remitly Pay Later and Small Micro...

  • E-commerce Customer Service Associate

    1 day ago

    Mandaluyong City, National Capital Region, Philippines CHG GLOBAL INC Full time

    JobQualification:Bachelor's degree in Business, Marketing, or related field1+ year experience in e-commerce or customer serviceKnowledgeable in product features, returns, and online sales processesSkilled in customer support via email, chat, social media, and callsStrong communication, problem-solving, and organizational skillsCustomer-focused, professional,...

  • E-Commerce Customer Service Associate

    1 day ago

    Mandaluyong City, National Capital Region, Philippines M3R Prime Corporation Full time

    JobQualification:Bachelor's degree in Business, Marketing, or related field1+ year experience in e-commerce or customer serviceKnowledgeable in product features, returns, and online sales processesSkilled in customer support via email, chat, social media, and callsStrong communication, problem-solving, and organizational skillsCustomer-focused, professional,...

  • Customer Service Representative

    2 days ago

    Mandaluyong City, National Capital Region, Philippines The Construction Index Ltd Full time

    Salary: PHP PHP42000 per month + Day 1 HMO, Day Shift, Weekends OffType: Full TimeRegion: InternationalTown/City: Mandaluyong, National Capital RegionPosted: 02/12/2025Reference: JOB _ Job DescriptionCustomer Support Excellence for Leading Automotive ServicesThe automotive industry thrives on timely assistance, accurate information, and reliable service...

  • Customer Service Representative

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Magellan Careers Full time

    Were hiring Customer Service RepresentativesDo you have at least 6 months of customer service experience and a passion for helping people? Magellan Solutions is looking for professionals like you What were looking for:At least 6 months of customer service experience Fluent in English (spoken and written) Proficient with Microsoft & Google apps Computer...