E-Commerce Customer Service Associate

1 day ago

Mandaluyong City, National Capital Region, Philippines M3R Prime Corporation Full time

JobQualification:

  • Bachelor's degree in Business, Marketing, or related field
  • 1+ year experience in e-commerce or customer service
  • Knowledgeable in product features, returns, and online sales processes
  • Skilled in customer support via email, chat, social media, and calls
  • Strong communication, problem-solving, and organizational skills
  • Customer-focused, professional, and detail-oriented

Job Description:

  • Professionally answers inquiries through all online sales channels, social media platforms, calls, messages, emails, etc.
  • Address complaints on the products and coordinate them with key people
  • Provide feedback to the reported complaints
  • Ensure all customer inquiries has been addressed to
  • Provide accurate details on customer inquiries about the products
  • Provide assistance on product returns by being knowledgeable in the return and exchange procedures of different channels of CHG Global Inc.
  • Create a Customer Inquiry Report by collating all customer complaints, inquiries, information, etc.
  • Filter and hide comments from all social media accounts that may damage the brand's reputation
  • Understand and responds positively on all inquiries or complaints
  • Communicate in verbal and written form with prospects, leads, clients and team members
  • Accurately convey information with other departments and team members in a timely fashion
  • Performs tasks assigned by the immediate superior/management

Other Details:

  • Area of Assignment: Rockwell Business Center, Sheridan, Mandaluyong City
  • Work Schedule: Monday to Friday - Flexi schedule
  • Current work set-up: Hybrid - 4 days on site - 1 day work from home per week

Job Type: Full-time

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Ability to commute/relocate:

  • Mandaluyong: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Please provide your expected salary

Work Location: In person

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