E-Shop Operations Consultant

4 days ago

Pasig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

Qualifications:

·       Bachelor's degree in any business field

·       Fresh graduates are welcome to apply

·       Ecommerce or any platform experience is preferred

·       Has attention to detail and with eye for beauty

·    Willing to go onsite 1x to 2x a week

Roles and Responsibilities:

The eShop Operations Consultant is responsible for the day-to-day store operations of the brand's Lazada, Shopee and Tiktok shops. He/She will support the eCommerce team in ensuring end to end implementation and execution of our campaigns. This role is an essential part in creating a seamless customer & shopper experience across platforms, working closely with internal and external stakeholders.

·       Manage and maintain consistent customer experience across different platforms by working with brand and operations teams in addressing product or order concerns

·       Keeping and managing an e-item masterfile for all brands across platforms, ensuring this is updated timely with accurate details

·       Conducts daily store hygiene checks and looks after store metrics to ensure compliance with platform KPIs

·       Enable conversion at point of sale by creating a daily consumer engagement plan (CEM chat plan)

·       Responsible for stock and inventory management to ensure sufficiency during campaigns

·       Analyze customer behavior, store metrics and content to ensure high customer engagement and conversion

·       Support the e-Activations team in promo execution by translating the promo plan to briefs and enrolling these to platform campaign links

·       Ensure on time and in full promo activation by conducting execution quality checks

·       Assists the e-Key Account Manager in assessing promo and campaign effectiveness to ensure continuous improvement and optimization

·       Reports on competitor activities and provides insights & analysis

·       Specific to Tiktok Shop, responsible for real-time monitoring of livestream execution by providing GMV and SKU performance updates with recommendations

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