SME - CSR Emergency Dispatch LOB

2 weeks ago


Manila, National Capital Region, Philippines Gratitue Inc Full time
The Role:

Job title: SME - CSR Emergency Dispatch LOB

Work set up: Onsite in BGC Taguig

Work shift: Shifting

Salary: Up to 48K

Target HC: 6

Start date: ASAP

Ideal Profile:


• Bachelor's degree graduate


• Candidates with at least 2+ years of voice experience in customer support doing outbound and inbound calls


• Previous experience in emergency call handling, preferably in a 911 dispatch or similar crisis response setting


• Strong ability to manage high-stress interactions with composure and clarity


• Ability to perform in adverse and complex situations


• Able to demonstrate excellent and adaptive responses when interacting with stakeholders (empathetic and can match customer pace)


• Good comprehension and listening skills


• Must have good communication skills-C1 Versant

What's on Offer?
  • Work alongside & learn from best in class talent
  • Opportunity within a company with a solid track record of performance

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