SME - CSR Emergency Dispatch LOB
2 weeks ago
Job title: SME - CSR Emergency Dispatch LOB
Work set up: Onsite in BGC Taguig
Work shift: Shifting
Salary: Up to 48K
Target HC: 6
Start date: ASAP
Ideal Profile:
• Bachelor's degree graduate
• Candidates with at least 2+ years of voice experience in customer support doing outbound and inbound calls
• Previous experience in emergency call handling, preferably in a 911 dispatch or similar crisis response setting
• Strong ability to manage high-stress interactions with composure and clarity
• Ability to perform in adverse and complex situations
• Able to demonstrate excellent and adaptive responses when interacting with stakeholders (empathetic and can match customer pace)
• Good comprehension and listening skills
• Must have good communication skills-C1 Versant
- Work alongside & learn from best in class talent
- Opportunity within a company with a solid track record of performance
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