Department Head

Job Description

Position Title:
Department Head – LEAD (Learning, Education, Advancement & Development)

Learning and Organizational Development

Rank:
Department Head

Division:
Human Capital Management (HCM)

Reporting To:
VP – Human Capital Management

Direct Reports:
Section Managers, Senior Specialists, Specialists

Job Purpose

To lead Golden ABC's enterprise-wide Learning, Education, Advancement, and Development (LEAD) agenda by building a teaching organization, scaling leadership capability, embedding process excellence practices, and driving organizational development initiatives. The role ensures that training, performance, and development programs are strategically aligned with business goals, integrated across divisions, and deliver measurable impact on both employee growth and organizational performance.

Key Responsibilities

1. Strategic Learning & Development

• Design, implement, and scale leadership development programs for all levels of management.
• Execute continuous capability-building initiatives such as short-term learning sessions, knowledge-sharing forums, and skill-based certification programs.
• Oversee enterprise-wide digital learning platforms and performance management systems.
• Build and sustain a
  culture of learning and mentorship
  , ensuring knowledge transfer across teams.

2. Organizational Development

• Lead organizational design and restructuring projects to support evolving business strategies.
• Maintain and enhance the competency framework to align with emerging needs.
• Oversee succession planning and talent review processes, including follow-through interventions.
• Partner with executives to align OD initiatives with strategic priorities.

3. Process Excellence & Continuous Improvement

• Drive a culture of problem-solving and operational excellence through structured methodologies.
• Facilitate cross-functional projects aimed at reducing inefficiencies, optimizing processes, and delivering measurable cost savings or performance improvements.
• Promote continuous improvement and innovation mindsets across the organization.

4. People Leadership & Stakeholder Engagement

• Lead and mentor the LEAD team, fostering collaboration, high performance, and innovation.
• Build strong partnerships with internal stakeholders across multiple divisions to ensure alignment and program adoption.
• Influence senior leadership through data-driven insights, clear communication, and strong stakeholder management.

Qualifications

• Bachelor's degree in HR, Psychology, Business, or any related field.
• At least 10-12 years in Learning & Development, Organizational Development, or related fields, with 3+ years in senior leadership.
• Experience in digital learning platforms, performance management systems, and leadership development design.
• Familiarity with Balanced Scorecard, KPI frameworks, and competency development.
• Lean Six Sigma Belt (Green/Black)
  certification is a
  plus
  .

Competencies

• Core Communication Skills:
  Influence, executive presentation, stakeholder alignment.
• Character Skills:
  Integrity, Vision, Resilience, Emotional Intelligence, Decisiveness.
• Core Functional Skills:
  Learning design, OD strategy, KPI frameworks, process improvement.
• Job-Specific Technical Skills:
  Learning systems (LMS/PMS), Scalable Learning with Blended-learning Approach, SharePoint, Data Analytics, Change Management.

Other Requirements

• Willingness to travel regionally/nationally for rollouts.
• Strong project management, data-driven decision-making, and collaborative leadership.
• Ability to manage ambiguity and deliver under pressure in a fast-paced retail environment.
• Can train Lean Six Sigma White Belt to Yellow Belt is a PLUS.