ESL Support Staff

3 days ago


Pio del Pilar P, Philippines Unhoop Philippines Full time ₱480,000 - ₱720,000 per year

Management Staff is the primary point of contact for our online tutors, assisting them and ensuring they have the support and resources they need. Ideal candidate is a fast-learner and has good work ethic. Part of the job is working closely with our Japanese team. Worry no more as speaking Nihongo is not required No Experience required and open to Fresh graduates

Responsibilities:

  • Receive and respond to tutors for whatever concerns they may have that are related to their services for the company
  • Manage the schedules of tutors to ensure enough lessons are provided daily
  • Answer the tutors' inquiries (through MS Teams , email, or SMS)
  • Work together with Japanese Customer Support in dealing with student concerns (e.g. cancellation or transferring of lessons, contacting tutors, etc.)
  • Develop ideas for the improvement of the procedures related to operations in the Tutors' Management Department
  • Fulfill other job-related tasks to be given by the immediate Supervisor

Qualifications:

  • Graduate of any 4-year degree (Fresh Graduates are welcome to apply)
  • Proficient in written and spoken English
  • Willing to work in on-site
  • Amenable to work in any of the shifts stated below
  • Willing to be trained (both as a support staff and as a tutor)
  • Amenable to working on holidays and weekends
  • Must acquiesce to render overtime whenever necessary
  • Must be adaptive and culturally sensitive
  • Must have strong time management skills
  • Must have experience in basic to intermediate computer and internet troubleshooting

Additional Information:

  • Work is in Makati City (on-site): 10F King's Court I Building, 2129 Chino Roces Avenue, Makati City
  • Two rest days in a week: Sunday and Monday
  • Shifts : 4:30 AM to 1:30 PM | 11:00 AM to 8:00 PM | 1:00 PM to 10:00 PM | 3:00 PM to 12:00 MN

What to look forward to:

  • Experience working in a multicultural environment
  • Receive HMO (Maximum Limit up to 200K) upon regularization
  • Be a part of annual company activities

Job Type: Full-time

Pay: Php16, Php18,000.00 per month

Benefits:

  • Company events

Ability to commute/relocate:

  • Pio del Pilar 1230 P00: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Work Location: In person


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