Quality Leadership Opportunities – Supervisors
22 hours ago
We are looking for Quality Supervisors and Quality Managers to lead transaction monitoring, agent coaching, and data analysis across multiple client programs. This role is critical in assessing client performance metrics, driving quality initiatives, and partnering cross-functionally to deliver operational improvements and strong client outcomes.
Key Responsibilities
- Responsible for transaction monitoring, agent coaching, and data analysis focused on multiple client metrics
- Assess multiple client performance metrics to drive quality initiatives and project manages suitable solutions internally within the organization cross functionally.
- Review key drivers, metrics and operational processes (New Hire performance, process defects, etc.)
- Participate in regular ongoing client business review.
What We're Looking For
- Extensive experience (3+ years)
- Bachelor's degree in finance/ Graduate or similar experience
- Excellent people management and team-building skills, with the ability to motivate and develop high-performing teams
- Good communication skills and Good Understanding of Quality Function and should have good working experience in Quality functions in previous role
- Experienced and effective in conflict resolution and relationship management
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