Business Analyst 1

As a Business Analyst you will serve a key role by serving as the link between consultants, external clients and our internal team of system developers. You will contribute to the implementation of new services by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design and testing. You will also consult to clients concerning implementation best practices, provide ongoing technical support, and train client teams. You will have the opportunity to develop your technical, analytical, problem solving, leadership, communication and consulting skills. Note that this role will involve some travel to client sites and other Willis Towers Watson offices. 

The Role

• Work closely with developer to ensure project requirements and requests for changes are understood and within standardsFollow the Software Development Life Cycle (SDLC) guidance
• Address all benefit calculation or data issues that impact carriers that are unable to be resolved by the BA1
• Responsible for creating and reviewing test plans, and for testing system changes and enhancements to ensure completeness and accuracy (regression testing as necessary)
• Support client change requests by providing detail to project manager regarding system requirements necessary to implement client change requests
• Provide Project Manager with accurate budget estimates for change requests
• Provide training on change orders to client, operations team, and service center, as needed
• Perform medium to complex data queries and analyzes results using SQL, Excel or MS Access and knowledge of the application's database structure; dig beneath the surface and test the validity of information
• Perform the system testing process for more complex requirements, defines test scenarios, develops comprehensive test plans with minimal oversight
• Develop a solid understanding how the application is expected to work for a particular client and partners with the development team to determine the best course of action to resolve issues
• May assist data services team BAs with creating test cases and consult them on client requirements, carrier structure issues or changes.
• May peer review test plans completed by administrative analyst Possesses the ability to fully regression test
• Secondary support of participant issues (e.g., cases and calc or data issues) that are unable to be resolved by the administrative analyst. May require assistance from more senior BA on larger or more complex issues.
• Responsible for partnering with administrative analyst to generate and sign-off on new ongoing client procedures for recently added services (e.g., new carrier export)

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The Requirement

• Bachelor's Degree in Management Information Systems (MIS), IST, Computer Science, and Supply Chain Management or related technical area
• Beginner to Intermediate SQL skills required
• Experience with relational databases including SQL, Oracle or Access preferred
• Experience with test plan creation, testing procedures and test plan execution
• Functional or industry knowledge/experience in the application of technology to solve human resource needs such as: Health and welfare plan administration, HR self-service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll
• Ability to effectively work on multiple projects simultaneously; strong time management skills
• Understanding of the fundamentals of health and welfare and broader benefit plan design preferred
• Ability to complete Willis Towers Watson Business Analyst training program

WTW is an Equal Opportunity Employer