QA Analyst

3 days ago

Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱900,000 - ₱1,200,000 per year

Are you passionate about driving quality and excellence in customer interactions? Join our team as a QA Analyst and play a vital role in shaping performance standards and ensuring world-class service delivery.

Qualifications:

  • 2–4 years of overall BPO experience, with at least 1–2 years in quality monitoring and providing feedback in a call center sales domain
  • At least 2nd year completed in college or a college graduate
  • Willing to work night shift and can start ASAP
  • Strong ability to mentor agents and provide constructive call monitoring feedback
  • Can act as a Subject Matter Specialist (SMS) and support the team with expertise
  • Experience in participating in client teleconferences and meetings
  • Ability to take ownership of escalations/issues and drive solutions
  • Excellent skills in planning, prioritizing, organizing, and communicating effectively with clients

What We Offer:

  • A supportive and growth-oriented work environment
  • Opportunities for career development and leadership roles
  • Competitive compensation and benefits package

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