QA Analyst
2 days ago
Are you passionate about driving quality and excellence in customer interactions? Join our team as a QA Analyst and play a vital role in shaping performance standards and ensuring world-class service delivery.
Qualifications:
- 2–4 years of overall BPO experience, with at least 1–2 years in quality monitoring and providing feedback in a call center sales domain
- At least 2nd year completed in college or a college graduate
- Willing to work night shift and can start ASAP
- Strong ability to mentor agents and provide constructive call monitoring feedback
- Can act as a Subject Matter Specialist (SMS) and support the team with expertise
- Experience in participating in client teleconferences and meetings
- Ability to take ownership of escalations/issues and drive solutions
- Excellent skills in planning, prioritizing, organizing, and communicating effectively with clients
What We Offer:
- A supportive and growth-oriented work environment
- Opportunities for career development and leadership roles
- Competitive compensation and benefits package
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