csr non-voice

3 weeks ago

Cebu City, Central Visayas, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time
Are you an exceptional customer service professional with a passion for delivering outstanding digital support? We are seeking talented Non-Voice Account - Customer Service Associates to join our growing team at Talent Outsourcing Channel Solutions' in Cebu, Central Visayas. This full-time position will allow you to leverage your exceptional communication skills and problem-solving abilities to provide exceptional digital customer experiences.

What you'll be doing
Responding to customer inquiries and concerns via email, chat, and other digital channels
Providing accurate and timely information to customers, addressing their needs efficiently
Troubleshooting and resolving complex customer issues with a positive and empathetic approach
Documenting all customer interactions and maintaining detailed records
Collaborating with cross-functional teams to enhance customer service processes and policies
Continuously improving your product knowledge and customer service skills through training and development opportunities

What we're looking for
Open to with or without BPO experience in a customer service or call centre role, preferably in a digital or non-voice environment
Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with customers
Strong problem-solving and critical thinking skills, with the ability to think creatively to resolve customer issues
Proficient in using various digital communication tools and customer service platforms
A genuine passion for delivering exceptional customer experiences and a commitment to continuous improvement
Ability to work well in a team and collaborate cross-functionally

What we offer

At Talent Outsourcing Channel Solutions', we are committed to fostering a supportive and inclusive work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support your overall well-being. Join our dynamic team and be a part of our mission to provide world-class customer experiences.

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and call centre solutions. With a strong presence in Cebu, Central Visayas, we partner with a diverse range of clients to deliver exceptional digital support and drive business growth. Our team of dedicated professionals is passionate about creating positive customer experiences and contributing to the success of our clients.

Apply now

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