Service Advisor in Nissan Marilao Bulacan

2 weeks ago

Hagonoy, Central Luzon, Philippines Automotive Icon (Mercedes-Benz Alabang) Full time ₱190,000 per year
  • Sets the scope of the repair and those test-drive if deemed necessary.
  • Offers the customer an active reception (if available at service point).
  • Prepares the cost estimates for the customer if necessary. In addition, he clarifies the payment methods.
  • Sets as appointment with the customer for vehicles hand over.
  • Informs the customer about any service offers available.
  • Checks / ensure the availability of needed parts (as far as directly foreseeable)
  • Arranges necessary service measures.
  • Accepts vehicles for completion of maintenance service, repair and accident repair work;
  • Updates customers with the status of their vehicles.
  • Carries out preliminary diagnosis of vehicle making use of inspection and test facilities such as reception inspection pit, test bay; conducting road tests, as necessary;
  • Informs customers on the condition of their vehicles as well as vehicle accessories, advising on the extent of work requiring to be carried out and estimating repair costs, as appropriate; obtaining information, if necessary, in parts store regarding stock of replacement parts and accessories. Conducting talks with vehicle appraisers/experts;
  • Coordinates with Receptionist in providing information by phone to customers and accepting reservations;
  • Prepares repair orders by using standard texts and flat rates, defining any warranty and goodwill work, agreeing with Workshop Manager in exceptional cases;
  • Completes information address and data headers on work and inspection sheets for the workshop;
  • Defines completion times/dates taking into account customer request; in agreement with workshop control room as appropriate;
  • Conducting payment discussions with customer and noting likely level of costs on the repair order form for information of the bookkeeping department for vehicle release;
  • Coordinates with the Billing Clerk in maintaining vehicle throughput book. Tracking progress of repairs in line with specified times/dates, together with relevant workshop personnel;
  • Prepares write up of repair orders for vehicles booked in. Processing extension orders and agreeing, as need be, with the customer as well as agreeing any new completion time/date.
  • Ensures that the correct work was performed to the required standard of quality;
  • Ensures that the customer's vehicle is clean and in good condition;
  • Ensures that schedule comments are kept;
  • Initiates quality control procedures.
  • Informs the customer about the accomplished work and initiates also next steps for orders which remain incomplete;
  • Hands over the vehicle personally or arranges another person to hand over the vehicle to the customer; Uses Vehicle Handover Sheet (VHS) complete with Customer's/representative's signature after the handover
  • He explains the invoice to the customer if necessary;
  • Test drives after the repair if necessary of if desired by customer;
  • Makes a completion mark on the under (such as for legal inspections);
  • Informs the customer of service measures;
  • Implements service point-specific support standards;
  • Assumes responsibility for complaints with high priority and processes them.

Job Type: Full-time

Pay: From Php19,000.00 per month

Benefits:

  • Paid training

Ability to commute/relocate:

  • Bulacan: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Service Advisor: 1 year (Preferred)

Work Location: In person

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