Service Delivery Coordinator

2 weeks ago

Eastwood City, Philippines Electrodry Full time ₱45,000 - ₱50,000 per year

Craving stability with a career path that lets you shine? Look no further We offer a secure and supportive environment where you can build a fulfilling career.

YOU DESERVE THE BEST - Enjoy these Perks

  • Comprehensive day 1 HMO with 10K medical reimbursement
  • Additional HMO coverage for your family + dental coverage
  • Free annual Flu vaccine
  • Continuous career development and certifications
  • Travel & training opportunity oversea
  • Regular awards and recognitions
  • Comprehensive life insurance
  • 24 Paid time offs (with Annual leave conversion)
  • Annual appraisal based on merits
  • Free daily meals (free breakfast on Mondays & free treats on Fridays)
  • Regular engaging company events & promotes work life balance
  • Accessible office site --- MDC100, Eastwood, Quezon City.
  • Employee referral programs

About the Role

As our Service Delivery Coordinator, you'll be planning, execution, and delivery of both IT service tickets and projects. You'll serve as the central scheduler, task organizer, and operations communicator—supporting technicians, leadership, sales, and finance.

Key Responsibilities:

Service Dispatch & Task Coordination

  • Triage incoming service tickets and assign them to appropriate technicians based on urgency, skillset, and availability
  • Monitor and balance workloads across the service and project teams to maintain SLA compliance.
  • Adjust technician schedules as needed throughout the day to respond to changing priorities.
  • Ensure all tickets have accurate documentation and status updates

Project Coordination

  • Coordinate the planning and execution of IT projects, such as device deployments, Microsoft 365 migrations, and compliance implementations.
  • Break projects into phases and tasks using ConnectWise Manage (and optionally Moovila).
  • Assign and track progress of project tasks across team members.
  • Follow up on deadlines, identify blockers, and provide regular internal updates to leadership.

Operational Support

  • Maintain visibility of all active tickets, tasks, and projects across the team using ConnectWise PSA.
  • Work closely with the Service Manager to produce basic reports and dashboards (via ConnectWise or MSPbots) on workload, efficiency, and status.
  • Support Sales by helping schedule onboarding tasks, documenting client needs, or tracking procurement-related steps

Agreement & Time Entry Oversight

  • Maintain and update client agreements in ConnectWise for billing accuracy.
  • Ensure team members are entering time accurately and consistently.
  • Coordinate with the outsourced accounting contractor to confirm that recurring invoices and billable time match expectations.

What you'll bring in:

  • 2+ years of experience in an MSP or IT services environment, preferably in project coordination, dispatch, or service delivery support.
  • Hands-on experience with ConnectWise Manage (PSA).
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities and keep tasks moving forward.
  • Proficiency with Microsoft 365 (Outlook, Teams, Excel).
  • Excellent written and verbal English communication skills.
  • Reliable internet connection and proven success in a remote work setting.

You'll have the chance to work with a diverse team of professionals and contribute to projects that impact our organization's success.

Job Types: Full-time, Permanent

Pay: Php45, Php50,000.00 per month

Work Location: In person

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