Customer Service

13 hours ago

Mandaluyong City, National Capital Region, Philippines Vertiv Full time

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

  • High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
  • Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
  • Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
  • A Place for Everyone:Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Details

The roles involve plays a critical role that ensures seamless administrative support and operational excellence. This team handles key functions such as order management, warranty coordination, scheduling, and customer service, working closely with technicians and logistics partners to deliver timely solutions. Their efforts directly enhance customer satisfaction, strengthen client relationships, and support the overall success of our service operations.

Qualifications:

  • Bachelor's degree in business administration, management, Operations, Supply Chain, Engineering, or any related 4-year course (or equivalent work experience).
  • 2 to 5 years of relevant experience in Customer Service, Data Management, Data Administration, Invoicing, Order Processing, or Supply Chain ideally within manufacturing or engineering environments.
  • Experience in Vertiv's customer service environment is a plus.
  • Proficiency in Microsoft Office tools, especially Excel and Word.
  • Familiarity with ERP systems such as Oracle or EBS and order processing tools.
  • Strong analytical thinking, problem-solving, and attention to detail.
  • Effective verbal and written communication skills; ability to collaborate across departments and levels.
  • Ability to organize and manage multiple priorities in a fast-paced, dynamic environment.
  • A proactive and flexible approach to working within a team environment.

Don't miss this opportunity

Apply today and keep your lines and email active for updates. We're excited to meet you

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

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