QMR (Quality Management Representative)

About UsFood Safety & Hygiene Academy of the Philippines (FoodSHAP) is the leading and first educational institution in the Philippines dedicated to developing world-class Food Safety Qualification Programs for food handlers. Since 2015, we have certified over 10,000 professionals worldwide, empowering individuals and businesses with globally recognized food safety expertise.

Our MissionAs a social enterprise, FoodSHAP is committed to raising awareness on food safety and building a strong food safety culture. We support and fund sustainable programs, including free training, public awareness campaigns, and capacity-building initiatives to benefit food handlers, businesses, and communities across the country.

About the RoleWe are looking for a Quality Management Representative to join our team This role plays a critical part in upholding the highest standards of quality and compliance across our training and inspection operations. You will assist the Technical Manager in ensuring that all practices of the Inspection Body align with established policies, procedures, and Quality Manual standards. Your work will directly contribute to maintaining FoodSHAP's reputation as a trusted leader in food safety training and certification.

Key Responsibilities

• Ensure consistent application of quality standards by monitoring the activities of the Inspection Body.
• Assist in implementing the Quality Manual, policies, and procedures within required timelines to ensure compliance among staff and inspectors.
• Provide guidance in investigating quality issues, identifying root causes, and developing effective corrective and preventive actions to avoid recurrence.
• Support corrective action processes, preventive action measures, and management review procedures.
• Assist in maintaining accreditation status and compliance with accrediting bodies and applicable standards (e.g., ISO 17020:2012).
• Ensure that all forms, reports, and documents are current, accurate, and appropriately authorized.
• Review and validate reports and records periodically to ensure correctness and completeness.
• Monitor equipment and facilities used in inspection activities to ensure functionality and compliance.
• Conduct the full internal audit cycle to evaluate FoodSHAP's inspection program procedures and related administrative processes in accordance with internal audit policies.
• Act as Officer-in-Charge in the absence of the Technical Manager and Lead Inspector.
• Submit monthly quality and compliance reports to the Technical Manager.
• Perform other tasks as directed to support quality management and operational excellence.

What We're Looking For

• Strong background in quality management, process improvement, or compliance management
• Bachelor's Degree in Food Technology, Microbiology, Business Administration, Industrial Engineering, Quality Management, or related fields
• Excellent organizational and analytical skills with keen attention to detail
• Familiarity with ISO standards, quality management frameworks, and process documentation practices
• Proficiency in Microsoft Office and document management systems
• Strong communication and interpersonal skills to effectively engage with internal teams and external partners
• Prior experience in the food safety, training, certification, or education industry is an advantage
• Ability to work independently, manage multiple priorities, and drive continuous improvement initiatives

Be part of a dynamic team that empowers individuals and organizations to elevate food safety standards nationwide If you are passionate about improving processes and maintaining excellence, we'd love to hear from you.

Apply now by sending your resume to

Job Types: Full-time, Permanent, Fixed term, Temporary

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Ability to commute/relocate:

• Muntinlupa: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Quality management: 1 year (Preferred)

Work Location: In person