Quality Manager

3 days ago

Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year

Work Setup: Alabang (Onsite)

Shift: Shifting Schedules

Responsibilities:

  • Financial Assessments and revenue health.
  • Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them
  • Process Control & Verification: Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish Quality measurement methods and ensure scores are improved.
  • Client Management Relationship: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions.
  • Process Institutionalization: Conduct engagement specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs
  • Change Management: Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time

Requirements:

  • Bachelor's degree graduate, any field.
  • Professional experience in Leadership in Quality Dept in a shared service or BPO environment.
  • Minimum of 6 to 8 years in the BPO industry and within the quality assurance team
  • Must have at least 5 years of leadership experience
  • Excellent interpersonal, communication and analytical skills.
  • Six Sigma Green Belt, Lean certification and/or ISO is required.
  • Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned to work onsite in Alabang.

Certifications & Competence:

  • Must be a Green Belt Lean Six Sigma Certified.
  • Trained in Black Belt Certification is a plus.
  • ISO 9001 Exposure

  • Quality Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱2,500,000 per year

    Work Setup: Alabang, Onsite, Shifting Schedules Responsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification: Deploy...

  • Quality Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Work Setup: Alabang (Onsite) Shift: Shifting Schedules Responsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...

  • Quality Manager

    1 day ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Work Setup: Alabang, Onsite, Shifting SchedulesResponsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification: Deploy...

  • Quality Manager

    1 day ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1 - ₱2 per year

    Work Setup: Alabang (Onsite)Shift: Shifting SchedulesResponsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...

  • Quality Management Representative

    1 day ago

    Ayala Alabang, National Capital Region, Philippines FoodSHAP® Full time ₱900,000 - ₱1,200,000 per year

    About UsFood Safety & Hygiene Academy of the Philippines (FoodSHAP) is the leading and first educational institution in the Philippines dedicated to developing world-class Food Safety Qualification Programs for food handlers. Since 2015, we have certified over 10,000 professionals worldwide, empowering individuals and businesses with globally recognized food...

  • Quality Management Representative

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Food Safety and Hygiene Academy of the Philippines Inc Full time ₱350,000 - ₱600,000 per year

    About UsFood Safety & Hygiene Academy of the Philippines (FoodSHAP) is the leading and first educational institution in the Philippines dedicated to developing world-class Food Safety Qualification Programs for food handlers. Since 2015, we have certified over 10,000 professionals worldwide, empowering individuals and businesses with globally recognized food...

  • Quality Assurance Manager

    7 days ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    Work Setup: Alabang (Onsite)Responsibilities:Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them.Process Control & Verification: Deploy and Monitor process verification methods (Transaction...

  • Quality Assurance Manager

    1 day ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    About the job Quality Manager (Alabang) | OnsiteWork Setup:Alabang (Onsite)Shift:Shifting SchedulesResponsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls...

  • Quality Assistant Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    Work Setup: Alabang (Onsite)Shift: Shifting SchedulesResponsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...

  • Assistant Quality Manager

    7 days ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    Work Setup: Alabang (Onsite)Responsibilities:Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. Identify the internal pain areas in client processes and build robust controls around them.Client Management Relationship: Participate in engagement reviews with clients to provide quality...