Laboratory Operations Manager

3 days ago

Makati City, National Capital Region, Philippines Aickman & Greene Full time

Qualifications

  • Must be a graduate of BS or MS in Chemistry
  • Licensed Chemist
  • 58 years of experience managing laboratory operations in Food, Environmental, or Hardlines sectors
  • Proven experience in coordinating cross-functional teams, including QA/QC, R&D, Production, Safety, and Regulatory
  • Strong background in operations and administration, including:
  • Budgeting and resource planning
  • Scheduling and long-range capacity planning
  • Vendor management and coordination with internal stakeholders

Duties And Responsibilities

  • Operational Leadership & Compliance
  • Partner with Tower Leads to ensure effective execution of operational processes, regulatory compliance, and customer satisfaction.
  • Oversee the end-to-end laboratory workflowfrom test request intake to final report deliveryensuring alignment with internal standards and external regulatory requirements.
  • Enforce adherence to good laboratory practices (GLP), safety protocols, and housekeeping standards.
  • Financial & Business Management
  • Manage the Profit & Loss (P&L) of assigned business lines to maintain profitability and cost efficiency.
  • Approve and monitor inventory levels and capital expenditures, ensuring optimal resource utilization.
  • Support business development initiatives by conducting project assessments, feasibility studies, and cross-functional collaboration with sales and marketing to meet revenue targets.
  • People Leadership & Development
  • Lead, manage, and support laboratory teams to ensure high levels of productivity, quality, and employee engagement.
  • Conduct regular performance evaluations, identify skill gaps, and facilitate appropriate training and development programs.
  • Promote a culture of accountability, collaboration, and continuous improvement within the team.
  • Customer Engagement & Technical Support
  • Serve as the primary point of contact for technical support, resolving client issues and addressing service requirements.
  • Build and sustain strong client relationships through consistent delivery of high-quality, accurate, and timely services.
  • Conduct technical training sessions and company presentations for clients as needed.
  • Continuous Improvement & Innovation
  • Monitor laboratory performance metrics and operational outcomes to identify areas for improvement.
  • Stay abreast of industry trends, technological advancements, and regulatory changes; ensure best practices are adopted and shared across teams.
  • Lead operational excellence and quality improvement initiatives to enhance turnaround time, service quality, and customer satisfaction.
  • Strategic Planning & Vision
  • Develop and implement strategic goals and long-term plans for laboratory operations and growth.
  • Ensure that operational strategies are aligned with the broader business objectives to drive sustainable success.
  • Other Responsibilities
  • Perform additional duties as assigned by the Managing Director, contributing to the overall success of the organization.

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