Manager, Laboratory Operations
3 days ago
Qualifications:
- Bachelor's degree in Chemistry - Licensed Chemist (PRC) is required
- Minimum of 8 years of relevant experience managing laboratory operations (Food, Environmental, or Hardlines) or Testing laboratories.
- With at least 3 years of Managerial experience in a laboratory operation.
- Must have extensive experience in Food testing
- Must have experience in Budgeting, and financial operations.
- Demonstrated experience in managing both Chemical/Physical and Microbiology
- testing operations.
- Proven leadership in laboratories accredited under ISO/IEC 17025, including preparation for audits, proficiency testing, method validation, and compliance monitoring.
Duties and Responsibilities:
Operational Leadership & Compliance
- Partner with Tower Leads to drive operational processes, compliance, and customer fulfillment.
- Ensure smooth workflow of laboratory operations, from test request intake to final reporting, in line with company standards and regulatory requirements.
- Maintain adherence to good laboratory practices, safety standards, and housekeeping protocols.
Financial & Business Management
- Manage the P&L of the business lines, ensuring profitability and cost efficiency.
- Approve and monitor inventory levels and capital expenditures to optimize utilization and control costs.
- Support business development through project assessments, feasibility studies, and collaboration with sales and marketing teams to achieve revenue targets.
People Leadership & Development
- Lead, manage, and develop laboratory personnel, ensuring productivity, efficiency, and engagement.
- Conduct performance appraisals, identify training needs, and implement career development programs.
- Foster a culture of accountability, collaboration, and continuous improvement.
Customer Engagement & Technical Support
- Act as primary technical support representative, addressing client inquiries, concerns, and service requirements.
- Build and maintain strong client relationships by delivering timely, accurate, and high-quality services.
- Conduct company presentations and client technical trainings, as required.
Continuous Improvement & Innovation
- Monitor and analyze laboratory results and operational outcomes, recommending improvements as necessary.
- Stay updated on industry and technical developments; ensure best practices are implemented and shared with the team.
- Drive operational excellence initiatives that enhance service quality, turnaround time, and customer satisfaction.
Strategic Planning & Vision
- Develop and execute the vision, goals, and long-term plans for laboratory and operational growth.
- Align operational strategies with overall business objectives to ensure sustainable success.
- Perform other relevant duties as assigned by the Managing Director.
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