
Agent, CO Inbound CEL
5 hours ago
Essential Duties and Responsibilities
Effectively evaluate guest requests to identify and recommend products that will best fit their needs
- Then use appropriate sales techniques to position products based on value to successfully overcome objections and create a sales reservation
Apply exceptional communication skills to adequately explain cruise rates promotions and brand related questions as they position benefits features- and value - Foster a relationship with our guests to enhance their call experience and loyalty when handling their inquiries and requests within set call handling times
- Service existing reservations according to guest requests and in accordance with existing business rules
- Providing a one call resolution on all applicable calls while working with other departments to assist guests in securing accurate information and finalizing their reservation
- Perform elevated standards of customer service throughout the sales process
- Responsible for correctly capturing pertinent guest information and payment details during all interactions with guests
Meet all KPI goals including but not limited to weekly and monthly booking revenue goals conversion- and quality assurance
In a dynamic work environment flexibility and collaboration are essential Employees should be prepared to take on tasks outside their primary responsibilities when necessary to support the team and ensure operational efficiency This may involve assisting colleagues participating in cross-functional projects- or contributing to organizational initiatives
Required Qualifications:
High school diploma or GED required
- college degree or equivalent sales experience preferred
Advanced level of English proficiency in reading- writing and verbal communication skills - Exceptional communication and interpersonal skills
Knowledge and Skills:
- Ability to utilize sound judgment and qualifying questions to efficiently navigate the sales quote and booking process
- Apply effective sales techniques to address all guest concerns and secure the sale on one call
- Demonstrate effectiveness in establishing relationships and discovering what motivates the guest to purchase
- Utilize the ability to communicate with guests and respond to the guests' concerns and requests
Proficient in using clear professional- and precise communication with the guests about all details of their vacation according to brand standards
Adhere to assigned schedule business rules- code of contact and all applicable Consumer Outreach objectives and goals - Demonstrate the highest level of personal integrity and take responsibility for personal and professional growth
- Proficiency in using designated software and customer relationship management (CRM) systems
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