Agent, CO Inbound CEL

12 hours ago

Pasay, National Capital Region, Philippines Royal Caribbean Group Full time ₱900,000 - ₱1,200,000 per year

Essential Duties And Responsibilities

  • Effectively evaluate guest requests to identify and recommend products that will best fit their needs. Then use appropriate sales techniques to position products based on value to successfully overcome objections and create a sales reservation.
  • Apply exceptional communication skills to adequately explain cruise rates, promotions, and brand related questions as they position benefits, features, and value.
  • Foster a relationship with our guests to enhance their call experience and loyalty when handling their inquiries and requests within set call handling times.
  • Service existing reservations according to guest requests and in accordance with existing business rules.
  • Providing a one call resolution on all applicable calls while working with other departments to assist guests in securing accurate information and finalizing their reservation.
  • Perform elevated standards of customer service throughout the sales process.
  • Responsible for correctly capturing pertinent guest information and payment details during all interactions with guests.
  • Meet all KPI goals including but not limited to weekly and monthly booking revenue goals, conversion, and quality assurance.
  • In a dynamic work environment, flexibility and collaboration are essential. Employees should be prepared to take on tasks outside their primary responsibilities when necessary to support the team and ensure operational efficiency. This may involve assisting colleagues, participating in cross-functional projects, or contributing to organizational initiatives.

Required Qualifications

  • High school diploma or GED required, college degree or equivalent sales experience preferred.
  • Advanced level of English proficiency in reading, writing and verbal communication skills.
  • Exceptional communication and interpersonal skills

Knowledge And Skills

  • Ability to utilize sound judgment and qualifying questions to efficiently navigate the sales quote and booking process.
  • Apply effective sales techniques to address all guest concerns and secure the sale on one call.
  • Demonstrate effectiveness in establishing relationships and discovering what motivates the guest to purchase.
  • Utilize the ability to communicate with guests and respond to the guests' concerns and requests.
  • Proficient in using clear, professional, and precise communication with the guests about all details of their vacation according to brand standards.
  • Adhere to assigned schedule, business rules, code of contact and all applicable Consumer Outreach objectives and goals.
  • Demonstrate the highest level of personal integrity and take responsibility for personal and professional growth.
  • Proficiency in using designated software and customer relationship management (CRM) systems

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