
Windows Engineer
4 days ago
FLOORWALKER – WIN-11
Job Description
Job Role:
The Windows 11 Floorwalker will provide expert onsite and/or remote support to end-users during and after the deployment of Windows 11. The goal is to ensure a smooth transition with minimal disruption and a high level of user satisfaction.
Key Responsibilities:
- Provide post-deployment support to end-users for Windows 11-related issues.
- Assist users with login, profile migration, application access, printer setup, and general navigation of the new OS.
- Troubleshoot issues with drivers, hardware compatibility, or missing applications.
- Deliver just-in-time (JIT) training to end-users for new features and changes in Windows 11.
- Escalate unresolved technical issues to the appropriate teams in accordance with escalation protocols.
- Track and document incidents, issues, and resolutions for reporting and trend analysis.
- Collaborate with the deployment and IT support teams to ensure alignment and quick issue resolution.
- Ensure all activities comply with client IT security and operational policies.
Requirements:
- Proven experience in a similar floorwalker or IT support role, preferably in a Windows OS migration context.
- Strong knowledge of Windows 11, including features, configuration, and troubleshooting.
- Experience with Active Directory, SCCM, profile migration tools, and common enterprise applications.
- Excellent communication and interpersonal skills for face-to-face and remote support.
- Ability to handle high-pressure situations and maintain a user-friendly demeanor.
- Flexible to work onsite in client environments, including shifting schedules when required.
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