Jr Endpoint Support Engineer

We're Hiring: Jr Endpoint Support Engineer

We are currently on the lookout for a Jr Endpoint Support Engineer to join our team at Cloudstaff, the #1 workplace everywhere

Role: Jr Endpoint Support Engineer

Work Arrangement: Work from Office

Location: Philippines - Angeles / Mabalacat (Pampanga)

Schedule: Any shift

Job Description:

As a Jr Endpoint Support Engineer, you will be responsible for providing direct assistance to clients and employees by diagnosing technical issues, offering solutions, and supporting system performance improvements. You will play a key role in maintaining system documentation, developing client training programs, and ensuring seamless deployment and management of PCs, peripherals, and mobile devices. Additionally, you will contribute to a high-quality support environment by identifying and resolving technical problems, managing support tickets, and delivering exceptional customer service.

Key Responsibilities:

• Provide timely solutions to clients by identifying and diagnosing technical problems, guiding them through corrective actions.

• Maintain and enhance client references by documenting troubleshooting steps and writing user-friendly guides.

• Assist in the development of client training programs by identifying learning gaps and recommending instructional language.

• Operate the TOW vehicle and provide support to staff when offsite assistance is required.

• Identify and recommend changes to improve system performance and resolve recurring technical issues.

• Stay updated on industry trends and expand knowledge by participating in educational opportunities and maintaining professional networks.

• Work closely with customers and employees to troubleshoot computer problems and offer effective solutions.

• Log and track customer/employee queries and maintain detailed records of interactions and resolutions.

• Update self-help documentation to empower users to resolve common technical issues independently.

• Test, troubleshoot, and repair faulty equipment, ensuring minimal downtime for users.

• Oversee the deployment, management, relocation, and support of PCs, peripherals, and mobile devices across the organization.

• Assist with credential and account creation, deactivation, audits, and communication with other teams involved in the account management process.

Qualification and requirements:

• Willingness to work in rotational shifts (24/7 or 24/5 coverage) to meet support needs.

• Familiarity with using Ticketing Systems (preferred).

• Strong problem-solving abilities with a focus on providing practical solutions.

• Basic LAN knowledge and understanding of network fundamentals.

• Previous Help Desk experience is a plus.

• Proficient in verbal and written communication (rating of 6 out of 10).

• Experience with operating systems including Unix-like, Microsoft, and macOS.

• Proficiency in handling VOIP phone systems and delivering support over the phone.

• Strong focus on delivering high-quality customer service and maintaining a customer-centric approach.

• PC proficiency with a solid understanding of system administration tasks (experience with UNIX system administration is a plus).

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**