Senior Network Engineer

Telecommunications Infrastructure Securing Global Connectivity

Carrier-grade networks shape how businesses connect, scale, and compete. This environment places you inside an international ISP ecosystem recognized for performance-driven infrastructure and sustained investment in network capability. Your expertise supports connectivity that reaches far beyond a single market, offering rare global visibility, technical depth, and the chance to strengthen systems relied upon every day.

Job Description

Be part of our client's team as a Senior Network Engineer (Telco / ISP), supporting international carrier-grade networks. Apply CCNA or CCNP expertise across Layer 2 and 3, MPLS, and point-to-point environments. Strengthen enterprise and wholesale connectivity, collaborate globally, resolve complex incidents, and contribute to scalable, high-availability telecommunications infrastructure worldwide.

Job Overview

Employment type: Full-time

Shift: Shifting; Day Shift (AU timezone; 9:30am - 6:30pm, 8:30am - 5:30pm, 11:30am - 8:30pm)

Work setup: Hybrid, Ortigas

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5+ years of senior Network Engineering experience supporting international telecommunications carriers or large-scale ISP environments
• Current CCNA or CCNP certification (required) with hands-on application in production networks
• Strong expertise across Layer 2 and Layer 3 networking, including MPLS, point-to-point (P2P) networks, routing, and switching
• Proven experience configuring, maintaining, and troubleshooting carrier-grade networking and communications infrastructure
• Solid understanding of networking fundamentals, including xDSL, PPPoE, RADIUS, BGP, and related protocols
• Demonstrated ability to analyze complex network issues, perform root-cause analysis, and execute effective fault resolution and recovery
• Experience working autonomously in high-availability environments while prioritizing workloads and managing incidents effectively
• Strong written and verbal English communication skills, with the ability to collaborate across technical teams and external stakeholders

Preferred / Advantageous Experience

• Hands-on experience with nbn/VDSL products, including TC4, TC2, and EE
• Exposure to SD-WAN technologies in enterprise or carrier environments
• Experience with network automation, orchestration tools, or scripted workflows
• Working knowledge of security firewalls and network security management
• Experience supporting Palo Alto environments, including Prisma Access, SD-WAN, or MSSP services
• Fortinet Certified Fundamentals (FCF) or equivalent Fortinet exposure
• Additional industry certifications such as CCNP, NSE4, or higher-level networking credentials

Professional Attributes

• Strong ownership mindset with a proactive, engineering-led approach rather than service-delivery-only support
• Willingness to share technical knowledge, contribute improvements, and support broader network objectives
• Clear interest in continuous technical development within advanced network engineering domains

Your Daily Tasks

• Provide technical and customer service to Customers, including troubleshooting and resolving technical queries and supporting the Business and Wholesale product suite.
• Take timely and appropriate action to resolve any issues that may arise, including escalating complex technical enquiries, when required.
• Categorize incidents and follow the respective incident management processes (Major, P1, P2, P3).
• Manage and process planned work notifications and updates from suppliers and Internal teams to customers.
• Maintain good ticket management, In accordance with the Case Management Guide
• Maintain technical documentation for Knowledge Management System
• Create and update network support documentation and diagrams as required.
• Utilize network monitoring tools to ensure maximum uptime and identification of any network issues
• Monitor inflight cases raised with Suppliers/ Internal teams to ensure cases are managed within SLA
• Troubleshoot and support layer 2 and layer 3 protocols
• Answer inbound calls and tickets raised directly from customers and internal stakeholders and staff
• Deliver quality customer service.
• Prioritize and managing own workload

Key Deliverables

• Managing and Resolving customer Escalations
• Providing high level support and analysis to other support teams.
• Supporting Business and Wholesale NOC Engineers and Business and Wholesale NOC Specialists in case management when required
• Taking initiative to bring ideas to the team for the overall improvement of the network.
• Working with Business and Wholesale NOC Lead when requested on Managing continuous improvement activities.
• Maintaining a reasonable level of responsiveness across all SLC communication mediums.
• Promoting and participate in a learning environment to encourage up-skilling across the NOC and Network Engineering teams.
• Working toward a current and future team operational goals and KPI's.
• Following Process and Polices of the company within reasonable variations under agreement of management.

About the Client

Our client is one of Australia's leading telecommunications providers, specializing in cutting-edge broadband, cloud, and network solutions that connect communities and enterprises nationwide. With a strong focus on innovation, reliability, and service excellence, they empower customers to stay connected in an increasingly digital world - and you'll be part of making that happen.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact.

Apply now and be part of the #EmaptaEra