Call center agent

About the role

AUXILIA INC' is seeking an enthusiastic and customer-focused Call center agent ( Virtual Process ) to join our dynamic team in Danao City, Cebu. As a Call center agent ( Virtual Process ), you will be responsible for delivering exceptional customer service through a range of communication channels, including phone, chat, and email. This is a full-time role within our customer service department, providing you with the opportunity to build a rewarding career in a supportive and collaborative environment.

What you'll be doing

1. Handling inbound and outbound calls with professionalism and empathy, resolving customer queries and concerns in a timely and effective manner
2. Utilising various communication channels, such as phone, chat, and email, to provide personalised support to customers
3. Accurately documenting customer interactions and maintaining detailed records in our customer relationship management (CRM) system
4. Identifying opportunities to upsell and cross-sell products and services to customers, while ensuring a positive customer experience
5. Collaborating with team members to share best practices and continuously improve customer service processes
6. Adhering to company policies, procedures, and performance standards to ensure a consistent and high-quality customer experience

What we're looking for

1. Strong communication and interpersonal skills, with the ability to build rapport and effectively resolve customer issues
2. Excellent customer service orientation, with a genuine desire to help and delight customers
3. Proficiency in computer and software applications, including customer relationship management (CRM) systems
4. Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs
5. Collaborative team player with a positive attitude and a willingness to learn and grow
6. Fluency in English, both written and verbal, is essential

What we offer

At AUXILIA INC', we believe in creating a positive and supportive work environment for our employees. As a Call center agent ( Virtual Process ), you will have access to a range of benefits, including:

1. Competitive salary and performance-based bonuses
2. Comprehensive health and wellness benefits, including medical, dental, and vision coverage
3. Opportunities for career development and ongoing training to enhance your skills
4. Collaborative and inclusive work culture that values teamwork and work-life balance
5. Flexible work arrangements, including the option to work from home (virtual process)

About us

AUXILIA INC' is a leading provider of customer service solutions, serving a diverse range of industries. Our mission is to deliver exceptional customer experiences that drive loyalty and growth for our clients. With a strong focus on innovation and continuous improvement, we are committed to empowering our employees to reach their full potential and make a meaningful impact on the businesses we serve.

If you're excited about the prospect of joining our dynamic team as a Call center agent ( Virtual Process ), we encourage you to apply now