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Call Center Agent
6 hours ago
About the role
Are you a customer-focused individual with exceptional communication skills? Join E-WORLD STAFFING SERVICES' growing team as a Call Centre Agent for one of our healthcare accounts. Based in Quezon City Metro Manila, this full-time role offers a competitive salary of up to £47,000 and the opportunity to work in a dynamic, fast-paced environment.
What you'll be doing
- Provide exceptional customer service to clients through inbound and outbound calls
- Respond to customer inquiries, concerns and complaints in a professional and timely manner
- Update customer records and documentation accurately and efficiently
- Identify and escalate complex issues to team leads or supervisors
- Achieve individual and team-based performance targets
- Contribute to continuous process improvement initiatives
What we're looking for
- At least 1 year of BPO Clinical / Healthcare experience or
1 year of Bedside / Hospital Experience
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking skills
- Proficient in MS Office applications and comfortable with technology
- Fluency in English, both written and verbal
- A genuine passion for providing exceptional customer experiences
What we offer
- Competitive salary of up to £47,000 per annum
- Comprehensive health and wellness benefits package
- Opportunities for career development and advancement
- Supportive and inclusive work environment
- Team-building and social activities
About us
E-WORLD STAFFING SERVICES' is a leading provider of innovative staffing solutions in the Philippines. With a focus on delivering exceptional customer service, we partner with leading organisations across various industries to connect them with top talent. Join our dynamic team and be a part of our continued growth and success.
Apply now to take the first step towards an exciting new career opportunity
