Call Center Agent

5 days ago

Quezon City, National Capital Region, Philippines E-WORLD STAFFING SERVICES Full time

About the role

Are you a customer-focused individual with exceptional communication skills? Join E-WORLD STAFFING SERVICES' growing team as a Call Centre Agent for one of our healthcare accounts. Based in Quezon City Metro Manila, this full-time role offers a competitive salary of up to £47,000 and the opportunity to work in a dynamic, fast-paced environment.

What you'll be doing

  • Provide exceptional customer service to clients through inbound and outbound calls
  • Respond to customer inquiries, concerns and complaints in a professional and timely manner
  • Update customer records and documentation accurately and efficiently
  • Identify and escalate complex issues to team leads or supervisors
  • Achieve individual and team-based performance targets
  • Contribute to continuous process improvement initiatives

What we're looking for

  • At least 1 year of BPO Clinical / Healthcare experience or

1 year of Bedside / Hospital Experience
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking skills
- Proficient in MS Office applications and comfortable with technology
- Fluency in English, both written and verbal
- A genuine passion for providing exceptional customer experiences

What we offer

  • Competitive salary of up to £47,000 per annum
  • Comprehensive health and wellness benefits package
  • Opportunities for career development and advancement
  • Supportive and inclusive work environment
  • Team-building and social activities

About us

E-WORLD STAFFING SERVICES' is a leading provider of innovative staffing solutions in the Philippines. With a focus on delivering exceptional customer service, we partner with leading organisations across various industries to connect them with top talent. Join our dynamic team and be a part of our continued growth and success.

Apply now to take the first step towards an exciting new career opportunity

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