Expense Processing Specialist I

2 days ago

Manila, National Capital Region, Philippines JPMC Candidate Experience page Full time $40,000 - $80,000 per year

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Business Support Management - Expense Processing Specialist I within our dynamic team, you will be entrusted with the responsibility of managing expense report processing, conducting audits, and addressing service ticket inquiries, among other travel & expense functions. Your role will involve delivering exceptional customer service, demonstrating meticulousness, and exhibiting your capability to work both autonomously and collaboratively. We anticipate your active collaboration, promotion of best practices, and support towards your colleagues. Your agility, attention to detail, and application of problem-solving and critical thinking skills will be instrumental to your success in this role.

Job responsibilities: 

  • Processing expenses in Concur in accordance with the firm's travel and expense policies
  • Assisting with answering general end user inquiries
  • Linking corporate cards, expense reconciliations 
  • Assisting with integration of acquired practices into existing Concur expense processes
  • Ensuring quality customer service and customer satisfaction
  • Providing exceptional customer service related to inquiries from both internal and external sources
  • Maintaining confidential data, enforce internal controls, and comply with policies and procedures
  • Assisting in ad hoc projects as needed

Required qualifications, skills, and capabilities: 

  • Ability to respond to multiple high-priority requests concurrently and keeping all stakeholders updated of status
  • Exceptional attention to detail
  • Highly organized and keeping close track of progress 
  • Ability to work cooperatively with others
  • Able to work in a dynamic, fluid, fast-paced environment
  • Ability to be discrete and maintain confidentiality on a wide range of issues
  • Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word) 
  • Intermediate Excel skills
  • Commitment to customer service and ability to work in team-oriented environment

Preferred qualifications, skills, and capabilities: 

  • Experience in a travel & expense system (i.e., Concur, CWT, etc.), finance or similar business function is a plus
  • Highly comfortable with learning and adapting to new technologies
  • Strong interpersonal, analytical, prioritization, and communication skills
  • Knowledge of travel industry is a plus

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

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