Host - Player Development (Korean)

I. MAJOR RESPONSIBILITIES AND DUTIES

• Meet sales targets and KPIs assigned by management.
• Facilitate the enrollment process for new members endorsed by the Business Development team.
• Deals with the HVP Patron database's management and applies updates with the most recent data to keep a complete and current database.
• Assist casino guests with RC membership. Precisely process transactions in HALo (House Advantage Loyalty System), including but not limited to membership sign-ups, redemptions, and complimentary issuances to HVP patrons.
• Work closely with the Business Development team to develop and grow foreign potential and HVP patrons assigned by region and market segment.
• Build rapport with foreign HVP patrons by contacting them and making special arrangements during their special occasions.
• Act as the main point of contact for casino guests, addressing their concerns, inquiries, and requests in a timely and professional manner.
• Conduct telemarketing to new, inactive, and potential foreign patrons, including cold calls.
• Process reactivations and ensure that patrons' profiles, including guest preferences, are up to date.
• Identify premium players and attract them to play in VIP Areas (Maharlika, Perlas, High Limit, and Okada Club)
• Delivering personalized and exceptional customer experiences while upholding the management's established high standards resulting to comfortable and hassle free stay or visit in the property particularly the VIP gaming floor
• Assist in making any service arrangements, including but not limited to Private Jet (meet & greet), transportation, rooms, salon, machine/table reservations, restaurant, and SPARK reservations
• Assist in the issuance of complimentary items (gifts, transportation, food and beverage, and/or rooms) while adhering to the room and complimentary approver and allowable transaction amount matrix.
• Invite and assist HVPs during VIP promotions and events. Participates in responsibilities related to registration, accurate redemption, supervision, and other necessary actions that are critical to each VIP promotion's success and seamless running in order to support the continuing promotions' execution.
• Upsell company products and offerings i.e. entertainment, restaurants, etc.
• Consistently follows Okada Manila's policies and procedures as well as those outlined by the management. This includes but not limited to Casual Junket, Junket Programs.
• Coordinating among different departments to guarantee the smooth and unified delivery of service to our HVP Patrons.
• Consistently meets and exceeds the predetermined targets and quotas set by the management.
• Communicate and translates to foreign speaking Okada Manila patrons.
• Assist other divisions with translation requirements for forms and interviews with patrons.
• Performance of additional duties and responsibilities as prescribed by the management.

III. JOB SPECIFICATIONS

Educational Requirement:

• At least High School graduate
• University/College diploma in Hospitality, Marketing or Business Administration is an advantage

Experience Requirement:

• At least 1 year experience in the customer service industry
• Experience in the gamin industry is an advantage

Other Qualifications:

• Can work in flexible schedules
• Able to work outside the standard work week as business needs
• Possesses a strong command of the English language, both written and oral
• Excellent interpersonal skills
• With pleasing personality, well groomed, and professional demeanor
• Demonstrates good organizational skills
• Must be a native speaker proficient in reading and writing any other foreign language, such as but not limited to Chinese, Japanese, Korean, Thai, Vietnamese, or any other specified foreign languages
• Able to understand and embrace the culture and etiquette of each of the assigned countries