Customer Service Representative

4 days ago

Manila, National Capital Region, Philippines Rippedboxstation Full time ₱250,000 - ₱500,000 per year


Position: Customer Service Representative
Number of hours: 40 hours/week
Schedule: 7AM-4PM PST

Tasks required:

Respond to customer inquiries via email, chat, or ticketing systems in a professional and timely manner

Log and manage customer interactions using our support tools and CRM

Collaborate with cross-functional teams (e.g., Product, Engineering) to escalate and resolve complex issues

Send updates and daily reports in a timely manner

Answer and route phone calls accurately; take messages when necessary

Contribute to internal documentation and help center articles as needed

Follow standard operating procedures (SOPs) for customer service interactions, documentation and issue resolution

Complete other administrative tasks as assigned

Requirements:

1+ years of experience in a customer support voice role

Excellent written and verbal communication skills in English

Strong troubleshooting and problem-solving skills

Experience using support tools like Zendesk, Intercom, HubSpot, or similar platforms

Ability to grasp complex technical concepts and explain them clearly to users

Self-motivated with strong time management skills in a remote work environment

Friendly, patient, and customer-focused attitude

Able to work in a graveyard shift


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