Customer Support

2 hours ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱80,000 - ₱120,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Key Responsibilities:

  • Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments.
  • Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction.
  • Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate.
  • Maintain and update patient information in the Electronic Medical Record (EMR) system.
  • Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps.
  • Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery.
  • Monitor patient progress through the care process and assist with follow-up coordination as needed.
  • Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping.
Requirements

  • At least 6 months BPO experience handling a Healthcare Campaign

  • Must have experience with EMR (Electronic Medical Records)

  • Excellent organizational and time management skills.

  • Good verbal and written English skills

  • Ability to work independently and as part of a team.

  • Detail-oriented with a strong commitment to accuracy and quality.

  • Ability to adapt to evolving workflows and systems

  • Willing to work onsite in Shaw Blvd, Mandaluyong

  • Amenable working night shift
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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