Senior Client Services Manager

2 days ago

Ortigas, Philippines iSupport Worldwide Full time $90,000 - $120,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are seeking an experienced Senior Client Services Manager to lead and expand client relationships while driving revenue growth in a B2B environment. This role requires a strategic thinker with a strong background in sales, customer success, and account management. The ideal candidate will have exceptional communication skills and a proven track record of exceeding client expectations.

Key Responsibilities:

  • Build, nurture, and maintain strong relationships with key B2B clients

  • Develop and implement strategic account plans to drive client retention and revenue growth

  • Serve as the primary point of contact for clients, ensuring their needs are met with tailored solutions

  • Identify upsell and cross-sell opportunities to maximize account potential

  • Collaborate with internal teams, including sales, marketing, and product, to deliver exceptional client experiences

  • Conduct regular business reviews with clients, analyzing performance metrics and providing actionable insights

  • Negotiate contracts and service agreements in alignment with company objectives

  • Monitor market trends and competitor activities to identify new business opportunities

  • Lead a team of account managers, providing mentorship and strategic guidance

  • Ensure prompt resolution of client issues and escalations to maintain high satisfaction levels

Who are we looking for?

  • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus

  • 5+ years of experience in client services, account management, or sales, preferably in a B2B environment

  • Proven track record of managing high-value accounts and driving revenue growth

  • Strong negotiation and contract management skills

  • Excellent problem-solving, analytical, and organizational abilities

  • Experience in leading and mentoring teams

  • Proficiency in CRM tools such as Salesforce, HubSpot, or similar platforms

  • Ability to thrive in a fast-paced, client-driven environment

Company Perks:

  • Above-industry salary package and incentives

  • Comprehensive HMO benefits and life insurance from day 1

  • Free learning and development courses for your personal and career growth

  • Dynamic company events

  • Opportunities for promotion

  • Free meals and snacks

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