People Experience Lead

About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose
A People Experience Lead is a crucial role within People Experience (PEX) with full line management responsibilities. The role is responsible for setting the bar high for the team and driving performance across employee experience related matters in-market.

They collaborate and influence various teams within and outside the HR network, to ensure the PEX objective of effectiveness, excellence and experience is met.

The role involves guiding and leading the team in ensuring that employee policies, practices, and programs are consistently applied where relevant and up to date with labour law regulations.

As a manager, they are the ultimately accountable in ensuring that each leader has the right level of support in critical moments wherever needed (e.g., performance, grievance, disciplinary, conflict), coaching, supporting and even leading complex case management for senior leaders where needed.

What Will Your Main Responsibilities Be
Liaison & Country Contact

• First point of contact for global teams where support onsite is required
• Oversee relevant input and support on knowledge management requirements to enable our Service Delivery Model
• Land PEx and HR transformation on the ground, with target compliance rate and satisfaction

People & Stakeholder Management Responsibilities

• Line management of a team of PX People Partner, ensuring that the team are equipped with right capability and capacity to highest performance standards
• Own team's day to day activities and performance governance with the Hub for people experience service delivery in-market
• Support with critical escalations from the team in areas of: Employee relations & conflict resolution, compliance and legal matters, complex case management and Country Contact

Employee relations & conflict resolution

• Provide coaching and support senior leaders in the organisation
• Provide guidance on approach to employee relation cases
• Ensure team is up to date on employee relations practices and policies
• Lead the proactive identification of trends and coach line managers, recommending solutions to address root causes of issues. This will include building leader and organisation capability where required, to reduce employee relations incidents/issues

Compliance and legal matters

• Ensure on-site application of employment law to ensure compliance with legal, fiscal, and regulatory requirements
• Ensure on-site hire-to-retire process, ensuring adherence to legal, fiscal, and regulatory standards.
• Ensure that each employee has the right level of support in critical moments wherever needed (e.g. Key ER cases/escalations)

Complex case management

• Ensure consistent application of HR policies and practices to resolve all complex policy matters and decisions across the business, including flexible working, absence and leave management. This is enabled by ensuring an end to end understanding of HR processes.
• Guide approach on restructuring efforts at the employee level, including conducting severance conversations

Experiences & Qualifications

• Minimum of a bachelor's degree or equivalent.
• Minimum 8 years' experience in HR (e.g. HR Advisor, HR Generalist, HRBP) with a strong understanding of Philippines employee (white collar) relations landscape
• Experience working with HR systems, processes, and solutions
• Experience of leading/managing a team
• Big-picture thinker, confident in taking decisions that will impact culture, policy and ways of working
• Ability to demonstrate resilience in challenging / difficult situations
• Coaching knowledge and skills – for individual and leadership situations
• Has a genuine passion for developing people and delivering business performance
• Strong organization skills as well as attention to detail and diligence
• Ability to work in a matrix teamwork environment

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.