Senior Consultant

2 weeks ago

Philippines WNS Global Services, Inc. Full time $104,000 - $130,878 per year

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged

Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Key responsibilities: Lead large/multiple transitions of clients' processes independently

Thorough project planning and reporting to clients, internal stakeholders and transition leaders

Thorough and proactive project review – Risk, Issue, escalation and milestone management

Identify areas for efficiency improvement and implementing the same

Build close rapport with key internal stakeholders and clients

Manage project escalations and conflicts in projects

Strong focus on positive transition outcomes:Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

Customer Experience – understand client needs, wants and expectations and manage them effectively

Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

Required to lead multiple initiatives / projects concurrently (where applicable)Compliance and continuous improvement to the WNS Transition MethodologyRespond to RFI/ RFPs along with the solutions team and handle client presentations for Solution DefenseAble to take on additional responsibilities in the transition function (e.g. capability building, CoE initiatives)

Qualifications

Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies

Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

Strong CRM skills

Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etcPMP or other project management certification is a plus

Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

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