Guest Service Supervisor

5 hours ago

Clark Freeport Zone, Philippines Plaza Premium Lounge Full time ₱25,000 - ₱30,000 per year

Job Descriptions:

  • Assist in oversee day-to-day operations to deliver high level of service for our guests consistently
  • Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company's standards
  • Carry out regular checks of all areas of the lounge, such as food counter, toilets, resting suites, magazine rack, and internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
  • Welcome and acknowledge all guests according to standards.
  • Ensure proper festive decorations and food are displayed in order.
  • Provide food and drink recommendations to guests.
  • Handle administration duties include stock ordering, staff roster, billing, daily report and duty assignments
  • Resolve personnel problems, hire new staff, and evaluate staff performance
  • Undertake a busy and fast paced role with varied duties
  • Handle and resolve issues or complaints in a professional manner
  • Conduct briefing and updates to the staff
  • Any other appropriate duties and responsibility as assigned by the Management

Job Requirements:

  • A minimum of 5 years' relevant experience at supervisory level in hospitality or F&B Industry. Preferably experience in restaurants, lounges and Hotel
  • Strong leadership skills, mature, outgoing & guest oriented, good communication skills
  • Proactive, enthusiastic, strong sense of responsibility and positive thinking
  • Able to work independently and under pressure
  • Excellent command of spoken and written English
  • Shift duty is required and able to work on weekends, eve public holiday and Public Holiday.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided
  • Transportation Allowance (after regularization)

Schedule:

  • 8 hour shift

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Ability to commute/relocate:

  • Pampanga: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Restaurant: 5 years (Required)
  • Hotel: 5 years (Required)

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

Application Deadline: 12/15/2025

Expected Start Date: 12/16/2025

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