Technical Consultant

Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

*Responsibilities & Deliverables:*
As a Technical Consultant based in Manila, you will play a critical role in scaling our global delivery capabilities, ensuring continuity across technical operations, and reducing single points of failure. This role is designed to evolve with the business, offering opportunities to shape processes and contribute to strategic initiatives.

Team member must comply with Finastra In Office policies, and be able to work 2nd or 3rd shift, to synchronize with USA business operations.

Your deliverables as a Technical Consultant will include, but are not limited to, the following:

*Required Experience:
Technical Skills
Documentation & Communication
Preferred Qualifications*

• Actively participate in fulfillment of the intake and triage of technical work requests, ensuring timely resolution or delegation to appropriate teams.
• Work with customers via Implementation cases, email, or virtual meetings as needed.
• Complete application configuration changes to support new implementations, upgrades, and add-ons.
• Execute tasks and maintain process documentation related to mobile application publishing, testing distribution, and live deployment to Apple AppStore and Google Play, ensuring compliance with platform guidelines.
• Actively participate in initiatives to adapt to evolving Apple and Google requirements, maintaining app compliance and performance.
• Engage with Product, Development, and Implementations teams to distill and document release features in preparation for GA implementation.
• Maintain documentation of configuration-related knowledge and processes.
• Participate in team reviews and collaborative troubleshooting to ensure team-wide understanding of systems and processes.
• Assist with mentoring junior team members and contribute to internal knowledge sharing.
• Adhere to the software development lifecycle (SDLC) and established best practices.
• Interact with internal stakeholders to support product releases and/or resolve program problems.
• Other duties and projects as assigned.

*Technical Skills:*

• Some experience in mobile application publishing via Apple AppStore and Google Play
• Experience working with graphic assets such as SVG, PNG, and light image creation and export.
• Familiarity with HTML and CSS.
• Basic understanding of API integrations or backend systems.
• General understanding of browser-based and mobile front-end applications.
• Proficiency with Microsoft Office applications.
• Knowledge of software development methodologies and the software development lifecycle (SDLC).
• Experience with Jira and Confluence.
• Documentation and Communication:
• Strong written English skills for effective documentation of internal processes and technical specifications.
• Some experience with technical writing or creating internal and client-facing documentation.
• Effective verbal communication and customer service skills.
• Experience working in a remote or distributed team environment.

*Preferred Qualifications:*

• Experience with Figma, Adobe Photoshop, and Adobe Illustrator.
• Experience working with GIT repositories.
• Financial services industry experience.
• Ability to provide solutions to a variety of technical problems of moderate scope and complexity independently.
• Strong attention to detail, organizational, and analytical skills.
• Ability to work independently or within a team environment and handle multiple tasks simultaneously.
• A positive attitude, strong work ethic, and a collaborative mindset.
• Candidates must possess a bachelor's degree.

We Are Proud To Offer a Range Of Incentives To Our Employees Worldwide. These Benefits Are Available To Everyone, Regardless Of Grade, And Reflect The Values We Uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra