
Talent Development Ops Manager
2 days ago
About the Team:
You will join our Global HR Shared Services – Talent and Learning Operations team, which supports critical HR processes across three key locations: Manila, New Delhi, and Romania. As part of a shared service center, we ensure efficient and consistent execution of talent acquisition, learning administration, and HR process delivery for the organization globally.
Role Overview:
The Manager, Talent & Learning Operations will lead a multicultural team to deliver end-to-end talent and learning services. You will drive process excellence, digital transformation, and continuous improvement while ensuring compliance with global HR policies and data-privacy regulations.
Key Responsibilities:
• Lead and coach a team of HR operations specialists across multiple geographies, fostering professional development and performance.
• Oversee Talent and Learning service delivery: onboarding, learning program administration, performance cycle support, and reporting.
• Implement process optimization initiatives, leveraging AI-driven tools, RPA, and other digital solutions to automate repetitive tasks.
• Define, monitor, and report on key HR KPIs; translate data insights into action plans for efficiency gains.
• Partner with stakeholders (HR business partners, IT, Finance) to manage change, resolve escalations, and drive customer-centric service improvements.
• Ensure adherence to global HR policies, compliance standards, and data privacy regulations in all operations.
Essential Skills & Experience:
• Proven people management and leadership experience in a shared services or HR operations environment.
• Strong knowledge of Talent and Learning operations, service delivery models, and HR policies/compliance.
• Track record of driving process excellence, continuous improvement, and automation.
• Excellent stakeholder engagement, change-management, and customer-centric mindset.
• Analytical skills to interpret HR data, track KPIs, and generate actionable insights.
Desired Skills:
• Hands-on experience with SuccessFactors or AI-driven HR solutions.
• Advanced project-management certifications (e.g., PMP) or lean/six-sigma credentials.
• Microsoft Power Platform
Qualifications:
- Bachelor's Degree holder in Psychology, IT, or related
- Amenable to work under hybrid setup (McKinley office)
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