Talent Development Ops Manager

7 days ago

Taguig, National Capital Region, Philippines Ericsson Telecommunications Inc. Full time ₱1,500,000 - ₱2,500,000 per year

About the Team:

You will join our Global HR Shared Services – Talent and Learning Operations team, which supports critical HR processes across three key locations: Manila, New Delhi, and Romania. As part of a shared service center, we ensure efficient and consistent execution of talent acquisition, learning administration, and HR process delivery for the organization globally.

Role Overview:

The Manager, Talent & Learning Operations will lead a multicultural team to deliver end-to-end talent and learning services. You will drive process excellence, digital transformation, and continuous improvement while ensuring compliance with global HR policies and data-privacy regulations.

Key Responsibilities:

• Lead and coach a team of HR operations specialists across multiple geographies, fostering professional development and performance.

• Oversee Talent and Learning service delivery: onboarding, learning program administration, performance cycle support, and reporting.

• Implement process optimization initiatives, leveraging AI-driven tools, RPA, and other digital solutions to automate repetitive tasks.

• Define, monitor, and report on key HR KPIs; translate data insights into action plans for efficiency gains.

• Partner with stakeholders (HR business partners, IT, Finance) to manage change, resolve escalations, and drive customer-centric service improvements.

• Ensure adherence to global HR policies, compliance standards, and data privacy regulations in all operations.

Essential Skills & Experience:

• Proven people management and leadership experience in a shared services or HR operations environment.

• Strong knowledge of Talent and Learning operations, service delivery models, and HR policies/compliance.

• Track record of driving process excellence, continuous improvement, and automation.

• Excellent stakeholder engagement, change-management, and customer-centric mindset.

• Analytical skills to interpret HR data, track KPIs, and generate actionable insights.

Desired Skills:

• Hands-on experience with SuccessFactors or AI-driven HR solutions.

• Advanced project-management certifications (e.g., PMP) or lean/six-sigma credentials.

• Microsoft Power Platform

Qualifications:

  • Bachelor's Degree holder in Psychology, IT, or related
  • Amenable to work under hybrid setup (McKinley office)

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