Talent Development Ops Manager

2 days ago

Taguig, National Capital Region, Philippines Ericsson-Worldwide Full time ₱900,000 - ₱1,200,000 per year
Join our Team

About the Team:

You will join our Global HR Shared Services – Talent and Learning Operations team, which supports critical HR processes across three key locations: Manila, New Delhi, and Romania. As part of a shared service center, we ensure efficient and consistent execution of talent acquisition, learning administration, and HR process delivery for the organization globally.

Role Overview:

The Manager, Talent & Learning Operations will lead a multicultural team to deliver end-to-end talent and learning services. You will drive process excellence, digital transformation, and continuous improvement while ensuring compliance with global HR policies and data-privacy regulations.

Key Responsibilities:

  • Lead and coach a team of HR operations specialists across multiple geographies, fostering professional development and performance.
  • Oversee Talent and Learning service delivery: onboarding, learning program administration, performance cycle support, and reporting.
  • Implement process optimization initiatives, leveraging AI-driven tools, RPA, and other digital solutions to automate repetitive tasks.
  • Define, monitor, and report on key HR KPIs; translate data insights into action plans for efficiency gains.
  • Partner with stakeholders (HR business partners, IT, Finance) to manage change, resolve escalations, and drive customer-centric service improvements.
  • Ensure adherence to global HR policies, compliance standards, and data privacy regulations in all operations.

Essential Skills & Experience:

  • Proven people management and leadership experience in a shared services or HR operations environment.
  • Strong knowledge of Talent and Learning operations, service delivery models, and HR policies/compliance.
  • Track record of driving process excellence, continuous improvement, and automation.
  • Excellent stakeholder engagement, change-management, and customer-centric mindset.
  • Analytical skills to interpret HR data, track KPIs, and generate actionable insights.

Desired Skills:

  • Hands-on experience with SuccessFactors or AI-driven HR solutions.
  • Advanced project-management certifications (e.g., PMP) or lean/six-sigma credentials.
  • Microsoft Power Platform

Qualifications:

  • Bachelor's Degree holder in Psychology, IT, or related
  • Amenable to work under hybrid setup (McKinley office)

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Philippines (PH) || Taguig McKinley Hill

Req ID: 772410

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