Manager, Technical Operations

19 hours ago

San Juan, National Capital Region, Philippines The businesses of Merck KGaA, Darmstadt, Germany Full time ₱600,000 - ₱1,200,000 per year

Your Role:

People Management:

  • Lead the recruitment, training, and engagement of team members.
  • Set individual and team goals, conduct performance evaluations, and address employee grievances.
  • Coach and mentor employees to maximize their potential and career growth.
  • Facilitate career planning discussions and manage separations as needed.

KPI Management:

  • Monitor and meet process KPIs, implementing problem-solving strategies when targets are missed.
  • Develop and execute solutions to restore business-as-usual (BAU) operations.

Finance Master Data Management:

  • Oversee the management of Finance Master Data, including General Ledger (GL), Work Breakdown Structure (WBS), Internal Orders (IO), and Cost Centers (CC).
  • Represent and handle SAP/ERP migrations, ensuring data integrity and validation during the migration process.
  • Collaborate with Global Process Owners (GPOs) and Business Process Experts (BPEs) on migration and process transformation projects.

Operations Oversight:

  • Oversee the execution of tickets and requests for Finance Master Data creation and maintenance.
  • Represent Finance Master Data delivery operations in the Change Control Board (CCB) and review critical requests.
  • Execute internal controls and support internal and external audits by providing necessary documentation and addressing queries.

Transfer Pricing Management:

  • Oversee the operations of transfer pricing interfaces across tools, ERPs, and systems.
  • Identify and flag issues, error logs, and critical errors in transfer pricing to relevant GPOs/BPEs and stakeholders promptly.
  • Review and approve new flow processes (Buy-Sell) in the system to facilitate inter-company invoicing.

Business Intelligence and Data Visualization:

  • Discuss and review data visualization requests to provide actionable insights to business stakeholders.
  • Manage a team of Tableau developers to ensure successful rollout and maintenance of dashboards.
  • Gather feedback from stakeholders and implement necessary changes to reporting tools.
  • Initiate discussions on retiring, decommissioning, or updating obsolete dashboards annually.
  • Bridge communication between IT technical teams, data management teams, and business stakeholders to ensure seamless delivery of insights to end-users.

Who You Are:

  • Bachelor's degree in a relevant field; advanced degree or CPA preferred but not a requirement.
  • Proven experience in operations management, finance master data management, or a related field.
  • Strong leadership/people management skills with a focus on team development and performance management.
  • Excellent problem-solving and analytical skills.
  • Proficient in SAP/ERP systems and data visualization tools, particularly Tableau.
  • Effective communication and interpersonal skills to collaborate with diverse stakeholders.

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